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Set default call out number to not be skype phone but business number- VVX 600

Occasional Contributor

Set default call out number to not be skype phone but business number- VVX 600

Is there a way to do this?


I saw an article saying once you dial a user on the VVX it will remember dialling preferences however we have 800+ users and this is a workaround.


any ideas?


Message 1 of 3
Polycom Employee & Community Manager

Re: Set default call out number to not be skype phone but business number- VVX 600

Hello untiteledrob,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


In addition this is at present working as designed and was added to UC Software 5.5.1.


I suggest you contact a Polycom reseller or a Polycom sales engineer to discuss your options if you have many contacts that are not on Skype for Business.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 3

Re: Set default call out number to not be skype phone but business number- VVX 600

I'm not sure what you are asking, but it sounds like you want to mask the Caller ID to show the business number?


If this is the case you have to do this on the backend creating a Voice Policy and surpressing the caller ID and putting in another ID.


If a caller is part of the response group, the user can use the SFB soft client and select the call out number to be the response group number instead of his/her extension.

Message 3 of 3