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Shared Line Appearance delagates - unable to pick up call on Hold

Occasional Visitor

Shared Line Appearance delagates - unable to pick up call on Hold

We have both VVX310 and VVX600 phones as delegates in a SLA group.  We just upgraded to firmware 5.5.2 on all phones and ever since that change was made if a delegate places the SLA call on Hold it cannot be picked up by other delegate phones.  Previously to the upgrade that feature did exist.  This has effected all SLA groups.

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Polycom Employee & Community Manager

Re: Shared Line Appearance delagates - unable to pick up call on Hold

Hello prasch,

welcome to the Polycom Community.

This needs to go into support so we can look at this.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2