Sign in issue with VVX 411 using Office 365 app password

Occasional Visitor

Sign in issue with VVX 411 using Office 365 app password

I am having login issues with a VVX 411 trying to use an Office 365 app password. I want to use an app password so we never have to worry about the password prompt coming up in the future. There will be phones that we want to always stay signed in and an app password will accomplish this task. The web sign in works and so does using the current user password. I am running the latest firmware on the phone and I disabled Office 365 from updating the firmware to avoid the phone being downgraded (that is annoying).


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Polycom Employee & Community Manager

Re: Sign in issue with VVX 411 using Office 365 app password

Hello @viper53928,


welcome to the Polycom Community.

To my personal knowledge this is not a supported method to sign into Skype for Business using Polycom Phones at present.


We cannot comment on any future software version and you would need to work with a Polycom Sales Engineer due NDA requirements.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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