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Simultaneously Ring to Team Call Group - Greyed out - VVX 300

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Occasional Contributor

Simultaneously Ring to Team Call Group - Greyed out - VVX 300

Hi Guys,

 

We have a irrating issue relating to VVX300 phones and the Forwarding settings (Picture Attached)

 

The current configuration is incoming calls will simultaneously ring a SfB Team Call Group fine. If the user wants to disable this for a few hours or setup a forward to a mobile number for example, there is no way on the handset to restore the simultaneously ring a SfB Team Call Group. The option is on the screen but greyed out so it cannot be selected.

 

The only way we can restore this setting is via a SfB client however we want to know if it can be done on the handset itself.

 

Thanks in advance.

 

Regards

 

Bernard

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Polycom Employee & Community Manager

Re: Simultaneously Ring to Team Call Group - Greyed out - VVX 300

Hello Bernard,

A quick community search reveals this reply => here <=

 

My last comment in there was:

 

  • These are not officially supported on the phone and "should" not be displayed.

The internal reference for this is VOIP-105098 and you may want to work with your Polycom reseller to raise a feature request for this as currently this is unsupported.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4
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Polycom Employee & Community Manager

Re: Simultaneously Ring to Team Call Group - Greyed out - VVX 300

Hello Bernard,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Contributor

Re: Simultaneously Ring to Team Call Group - Greyed out - VVX 300

Hi,

 

Thanks for that.

 

We have phones on the below software versions:

 

5.4.0A.10182

5.4.1.14510

 

Regards

Bernard

 

 

 

 

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Simultaneously Ring to Team Call Group - Greyed out - VVX 300

Hello Bernard,

A quick community search reveals this reply => here <=

 

My last comment in there was:

 

  • These are not officially supported on the phone and "should" not be displayed.

The internal reference for this is VOIP-105098 and you may want to work with your Polycom reseller to raise a feature request for this as currently this is unsupported.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4