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Skype Favorites Not appearing after Server update

Occasional Contributor

Skype Favorites Not appearing after Server update

It seems our Skype Favorites have disappeared after a recent server update, campus wide issue. Directory look ups are still functioning but I can't seem to figure out the issue here. I spoke to my polycom reseller but he was no help at all, only agreeing with me that it may be on microsofts side with the new update. Skype Favorite previously auto populated to the phones when users logged in but now nothing.


Phone Information Phone

Model VVX 411

Part Number 3111-48450-001 Rev:A

MAC Address 64:16:7F:25:7C:CA IP

Mode IPv4 IP Address

UC Software Version

Updater Version



Skype for Business on Prem

Still new to this any help appreciated just starting to understand the provisioning settings


Polycom Employee & Community Manager

Re: Skype Favorites Not appearing after Server update

Hello @Richard Lance ,


Welcome back to the Poly Community.

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a LYNC / Skype for Business environment. You may not install, access, or use the Software in a LYNC / Skype for Business environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a LYNC / Skype for Business server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards to License Part Numbers can be found here


Our records show this VVX as a 2200-48450-025 aka not with a Skype license so every phone(s) ordered from the same batch does not have a valid Skype for Business License unless you already have a separate purchase order for this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Occasional Contributor

Re: Skype Favorites Not appearing after Server update

We are contacting our vendor to see what options are avalible to us

Message 3 of 3