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Skype Favorites not appearing for users

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Occasional Contributor

Skype Favorites not appearing for users

Phone Information Phone Model VVX 411 Part Number 3111-48450-001 Rev:A MAC Address 64:16:7F:66:62:B1 IP Mode IPv4 IP Address 10.0.12.27 UC Software Version 5.8.0.12848 Updater Version 5.9.5.13643

 

We have attempted to use several different UC versions and the result is always the same, Skype for Business on Prem, favorites for users fail to appear. This is the only function that is not working for us right now and it is a desired function.

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: Skype Favorites not appearing for users

Hello @Richard Lance ,

 

Welcome back to the Poly Community.


You reported the same or a similar issue >here<

 

Did you manage to sort out the lack of a license for the single phone and/or potentially the whole estate that you are using?

 

If yes please ensure you have proof of this at hand when opening a ticket via your Poly reseller.

 

We can see this VVX was sold via WESTCON MIDDLE EAST LTD back in 18/12/2018 so we assume it worked at some point.


End Customers are usually unable to open a ticket directly with Poly support.

 

They are your Tier 1 support and they can open a ticket with Poly support for you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Contributor

Re: Skype Favorites not appearing for users

Yes, we have been working with them on the licencing issue but even with that resolved the issue presisted. This is on both manually licensed phones and factory lisensed phones. I will press the reseller on this issue.

Message 3 of 5
Polycom Employee & Community Manager

Re: Skype Favorites not appearing for users

Hello @Richard Lance ,

 

The license itself has nothing to do with your issue.

 

The license is simply ensuring we, Poly, get the money for the license. The "none Skype" SKU is 15$ cheaper than the -019 version.

 

A bit like using a version of an operating system or a word processor software without the correct license in place.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Occasional Contributor

Re: Skype Favorites not appearing for users

thank you this does help narrow the search for a resolution.

Message 5 of 5