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Skype Favorites not appearing for users

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Occasional Contributor

Skype Favorites not appearing for users

Phone Information Phone Model VVX 411 Part Number 3111-48450-001 Rev:A MAC Address 64:16:7F:66:62:B1 IP Mode IPv4 IP Address 10.0.12.27 UC Software Version 5.8.0.12848 Updater Version 5.9.5.13643

 

We have attempted to use several different UC versions and the result is always the same, Skype for Business on Prem, favorites for users fail to appear. This is the only function that is not working for us right now and it is a desired function.

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Skype Favorites not appearing for users

Hello @Richard Lance ,

 

Welcome back to the Poly Community.


You reported the same or a similar issue >here<

 

Did you manage to sort out the lack of a license for the single phone and/or potentially the whole estate that you are using?

 

If yes please ensure you have proof of this at hand when opening a ticket via your Poly reseller.

 

We can see this VVX was sold via WESTCON MIDDLE EAST LTD back in 18/12/2018 so we assume it worked at some point.


End Customers are usually unable to open a ticket directly with Poly support.

 

They are your Tier 1 support and they can open a ticket with Poly support for you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: Skype Favorites not appearing for users

Hello @Richard Lance ,

 

Welcome back to the Poly Community.


You reported the same or a similar issue >here<

 

Did you manage to sort out the lack of a license for the single phone and/or potentially the whole estate that you are using?

 

If yes please ensure you have proof of this at hand when opening a ticket via your Poly reseller.

 

We can see this VVX was sold via WESTCON MIDDLE EAST LTD back in 18/12/2018 so we assume it worked at some point.


End Customers are usually unable to open a ticket directly with Poly support.

 

They are your Tier 1 support and they can open a ticket with Poly support for you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
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Occasional Contributor

Re: Skype Favorites not appearing for users

Yes, we have been working with them on the licencing issue but even with that resolved the issue presisted. This is on both manually licensed phones and factory lisensed phones. I will press the reseller on this issue.

Message 3 of 5
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Polycom Employee & Community Manager

Re: Skype Favorites not appearing for users

Hello @Richard Lance ,

 

The license itself has nothing to do with your issue.

 

The license is simply ensuring we, Poly, get the money for the license. The "none Skype" SKU is 15$ cheaper than the -019 version.

 

A bit like using a version of an operating system or a word processor software without the correct license in place.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Occasional Contributor

Re: Skype Favorites not appearing for users

thank you this does help narrow the search for a resolution.

Message 5 of 5