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Skype For Business login and Trio 8800 gives invalid username or password

Occasional Advisor

Skype For Business login and Trio 8800 gives invalid username or password

Hi,

 

Trio running 5.5.2.11217.

When signing in with a user account we get invalid username or password.

Siging in with the same account in a Skype For Business client on a laptop works without any problem.

No firewall blocking trafic.

 

The logs (i replaced our domain with contoso.com):

 

 

0223062623|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0223062623|AuthS|4|00|Number Of Controllers=0
0223062623|cfg |4|00|RT|pps is setting Login Credentials to valid
0223062623|WADSe|4|00|parseAndSaveRequiredInfo()- Response received is less than 32 bytes
0223062623|WADSe|4|00|parseAndSaveRequiredInfo()- Response received is less than 32 bytes
0223062624|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket
0223062624|sip |4|00|CTcpSocket::Abandon connected socket. Send Message 0x41352388
0223062624|sip |4|00|SSL_get_error Error code=5,rc(0)
0223062624|sip |4|00|TLS Listen Thread Exit
0223062625|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/private.key doesn't exist or is empty
0223062625|sip |4|00|CTrans::~CTrans still holding Login Cred. Released as valid
0223062625|cfg |4|00|RT|SIP is setting Login Credentials to valid
0223062628|sip |*|00|User removed
0223062628|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket
0223062628|sip |4|00|CTcpSocket::Abandon connected socket. Send Message 0x41354a08
0223062628|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket
0223062628|sip |4|00|CTcpSocket::Abandon connected socket. Send Message 0x41354f28
0223062628|sip |4|00|SSL_get_error Error code=5,rc(0)
0223062628|sip |4|00|TLS Listen Thread Exit
0223062628|sip |4|00|SSL_get_error Error code=5,rc(0)
0223062628|sip |4|00|TLS Listen Thread Exit
0223062630|AuthS|4|00|[StdRet COAuth2SmCtxt::OAuth2ParseAndSaveRequiredInfo(E_OAuth2ReqRspId)]:[1531] eReqRspID[1] m_RetVal[0] curlReturn[0] HttpRspCode[200] csStrippedResponse[{"ver":"1.0","account_type":"Managed","domain_name":"contoso.com","cloud_instance_name":"microsoftonline.com","cloud_audience_urn":"urn:federation:MicrosoftOnline"}]
0223062630|AuthS|4|00|[StdRet COAuth2SmCtxt::OAuth2ParseAndSaveRequiredInfo(E_OAuth2ReqRspId)]:[1531] eReqRspID[1] m_RetVal[0] curlReturn[0] HttpRspCode[200] csStrippedResponse[{"ver":"1.0","account_type":"Managed","domain_name":"contoso.com","cloud_instance_name":"microsoftonline.com","cloud_audience_urn":"urn:federation:MicrosoftOnline"}]
0223062631|copy |4|00|Configuration of URL failed
0223062631|cfg |4|00|Prov|Could not download file 0004f2fe676e-web.cfg
0223062631|cfg |4|00|Prov|Uploading phoneWeb.cfg failed
0223062631|cfg |4|00|Prov|Update configuration failed
0223062632|AuthS|4|00|m_RetVal[-1] eReqRspID[2]
0223062632|AuthS|4|00|parseOAuth2ErrorCodeDetails: csErrorCode[invalid_grant] csErrorDescription[AADSTS70002: Error validating credentials. AADSTS50126: Invalid username or password
Trace ID: 79e6746b-17a7-4e1a-9cc9-343510c10500
Correlation ID: 80ad4998-c885-41be-9a69-5b2262fbcad4
Timestamp: 2018-02-23 09:26:30Z] csErrorTimeStamp[2018-02-23 09:26:30Z] csTraceId[79e6746b-17a7-4e1a-9cc9-343510c10500] csCorrId[80ad4998-c885-41be-9a69-5b2262fbcad4] m_lRspErrorCode[401]
0223062632|AuthS|4|00|[StdRet COAuth2SmCtxt::OAuth2ParseAndSaveRequiredInfo(E_OAuth2ReqRspId)]:[1531] eReqRspID[2] m_RetVal[-1] curlReturn[0] HttpRspCode[401] csStrippedResponse[{"error":"invalid_grant","error_description":"AADSTS70002: Error validating credentials. AADSTS50126: Invalid username or password\r\nTrace ID: 79e6746b-17a7-4e1a-9cc9-343510c10500\r\nCorrelation ID: 80ad4998-c885-41be-9a69-5b2262fbcad4\r\nTimestamp: 2018-02-23 09:26:30Z","error_codes":[70002,50126],"timestamp":"2018-02-23 09:26:30Z","trace_id":"79e6746
0223062632|AuthS|4|00|[void COAuth2SmCtxt::printNIResponse(std::string)]:[1552] HttpResponse[{"error":"invalid_grant","error_description":"AADSTS70002: Error validating credentials. AADSTS50126: Invalid username or password\r\nTrace ID: 79e6746b-17a7-4e1a-9cc9-343510c10500\r\nCorrelation ID: 80ad4998-c885-41be-9a69-5b2262fbcad4\r\nTimestamp: 2018-02-23 09:26:30Z","error_codes":[70002,50126],"timestamp":"2018-02-23 09:26:30Z","trace_id":"79e6746b-17a7-4e1a-9cc9-343510c10500","correlation_i]
0223062632|AuthS|4|00|[void COAuth2SmCtxt::printNIResponse(std::string)]:[1552] HttpResponse[d":"80ad4998-c885-41be-9a69-5b2262fbcad4"}]
0223062632|AuthS|4|00|pHD(141)AuthServiceCallerWbad
https://webdir0e.online.lync.com/WebTicket/WebTicketService.svc


https://webdir0e.online.lync.com/WebTicket/WebTicketService.svc/cert

 

https://login.windows.net/common/oauth2/authorize
https://webdir0e.online.lync.com/WebTicket/WebTicketService.svc/OAuth
https://webdir0e.online.lync.com/WebTicket/WebTicketService.svc
https://login.windows.net/common/oauth2/authorize
http://nexus.microsoftonline-p.com/federationmetadata/2006-12/FederationMetaData.xml


0223062632|AuthS|4|00|AuthSvc SOAuth2Error, BaseEventInit restart[0] SfbTokenFetchMethod[3]
0223062632|WADSe|4|00|Not able to get WT from Auth Service

0223062632|sip |*|00|Sip Register Usr:done.peter@contoso.com Dsp:done.peter Auth:'Using Login Cred' Inx:0
0223062632|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0223062632|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'

0223062634|AuthS|4|00|m_RetVal[-1] eReqRspID[2]
0223062634|AuthS|4|00|parseOAuth2ErrorCodeDetails: csErrorCode[invalid_grant] csErrorDescription[AADSTS70002: Error validating credentials. AADSTS50126: Invalid username or password
Trace ID: e756d8a9-73e9-4f06-be37-4f99b81c0700
Correlation ID: 48b7197d-bc9c-46fb-863c-1bc342391db5
Timestamp: 2018-02-23 09:26:32Z] csErrorTimeStamp[2018-02-23 09:26:32Z] csTraceId[e756d8a9-73e9-4f06-be37-4f99b81c0700] csCorrId[48b7197d-bc9c-46fb-863c-1bc342391db5] m_lRspErrorCode[401]
0223062634|AuthS|4|00|[StdRet COAuth2SmCtxt::OAuth2ParseAndSaveRequiredInfo(E_OAuth2ReqRspId)]:[1531] eReqRspID[2] m_RetVal[-1] curlReturn[0] HttpRspCode[401] csStrippedResponse[{"error":"invalid_grant","error_description":"AADSTS70002: Error validating credentials. AADSTS50126: Invalid username or password\r\nTrace ID: e756d8a9-73e9-4f06-be37-4f99b81c0700\r\nCorrelation ID: 48b7197d-bc9c-46fb-863c-1bc342391db5\r\nTimestamp: 2018-02-23 09:26:32Z","error_codes":[70002,50126],"timestamp":"2018-02-23 09:26:32Z","trace_id":"e756d8a
0223062634|AuthS|4|00|[void COAuth2SmCtxt::printNIResponse(std::string)]:[1552] HttpResponse[{"error":"invalid_grant","error_description":"AADSTS70002: Error validating credentials. AADSTS50126: Invalid username or password\r\nTrace ID: e756d8a9-73e9-4f06-be37-4f99b81c0700\r\nCorrelation ID: 48b7197d-bc9c-46fb-863c-1bc342391db5\r\nTimestamp: 2018-02-23 09:26:32Z","error_codes":[70002,50126],"timestamp":"2018-02-23 09:26:32Z","trace_id":"e756d8a9-73e9-4f06-be37-4f99b81c0700","correlation_i]
0223062634|AuthS|4|00|[void COAuth2SmCtxt::printNIResponse(std::string)]:[1552] HttpResponse[d":"48b7197d-bc9c-46fb-863c-1bc342391db5"}]
0223062634|AuthS|4|00|pHD(-1)
https://webdir0e.online.lync.com/WebTicket/WebTicketService.svc
https://webdir0e.online.lync.com/CertProv/CertProvisioningService.svc/WebTicket_Proof_SHA1

https://webdir0e.online.lync.com/WebTicket/WebTicketService.svc/cert

 

https://login.windows.net/common/oauth2/authorize
https://webdir0e.online.lync.com/WebTicket/WebTicketService.svc/OAuth
https://webdir0e.online.lync.com/WebTicket/WebTicketService.svc
https://login.windows.net/common/oauth2/authorize
http://nexus.microsoftonline-
0223062634|AuthS|4|00|AuthSvc SOAuth2Error, BaseEventInit restart[0] SfbTokenFetchMethod[3]
0223062635|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'contoso.com' found no records
0223062635|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'contoso.com' found no records
0223062635|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'contoso.com' found no records
0223062635|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.contoso.com' found no records
0223062636|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket
0223062636|sip |4|00|CTcpSocket::Abandon connected socket. Send Message 0x413520a8
0223062636|sip |4|00|SSL_get_error Error code=5,rc(0)
0223062636|sip |4|00|TLS Listen Thread Exit
0223062638|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/private.key doesn't exist or is empty
0223062638|sip |4|00|CTrans::~CTrans still holding Login Cred. Released as valid
0223062638|cfg |4|00|RT|SIP is setting Login Credentials to valid
0223062640|AuthS|4|00|[StdRet COAuth2SmCtxt::OAuth2ParseAndSaveRequiredInfo(E_OAuth2ReqRspId)]:[1531] eReqRspID[1] m_RetVal[0] curlReturn[0] HttpRspCode[200] csStrippedResponse[{"ver":"1.0","account_type":"Managed","domain_name":"contoso.com","cloud_instance_name":"microsoftonline.com","cloud_audience_urn":"urn:federation:MicrosoftOnline"}]
0223062642|AuthS|4|00|m_RetVal[-1] eReqRspID[2]
0223062642|AuthS|4|00|parseOAuth2ErrorCodeDetails: csErrorCode[invalid_grant] csErrorDescription[AADSTS70002: Error validating credentials. AADSTS50126: Invalid username or password
Trace ID: c504b5f5-c3f4-43a3-8357-14f3136f0800
Correlation ID: f1b5131a-24ca-47f9-a66b-d6f8107a9653
Timestamp: 2018-02-23 09:26:40Z] csErrorTimeStamp[2018-02-23 09:26:40Z] csTraceId[c504b5f5-c3f4-43a3-8357-14f3136f0800] csCorrId[f1b5131a-24ca-47f9-a66b-d6f8107a9653] m_lRspErrorCode[401]
0223062642|AuthS|4|00|[StdRet COAuth2SmCtxt::OAuth2ParseAndSaveRequiredInfo(E_OAuth2ReqRspId)]:[1531] eReqRspID[2] m_RetVal[-1] curlReturn[0] HttpRspCode[401] csStrippedResponse[{"error":"invalid_grant","error_description":"AADSTS70002: Error validating credentials. AADSTS50126: Invalid username or password\r\nTrace ID: c504b5f5-c3f4-43a3-8357-14f3136f0800\r\nCorrelation ID: f1b5131a-24ca-47f9-a66b-d6f8107a9653\r\nTimestamp: 2018-02-23 09:26:40Z","error_codes":[70002,50126],"timestamp":"2018-02-23 09:26:40Z","trace_id":"c504b5f
0223062642|AuthS|4|00|[void COAuth2SmCtxt::printNIResponse(std::string)]:[1552] HttpResponse[{"error":"invalid_grant","error_description":"AADSTS70002: Error validating credentials. AADSTS50126: Invalid username or password\r\nTrace ID: c504b5f5-c3f4-43a3-8357-14f3136f0800\r\nCorrelation ID: f1b5131a-24ca-47f9-a66b-d6f8107a9653\r\nTimestamp: 2018-02-23 09:26:40Z","error_codes":[70002,50126],"timestamp":"2018-02-23 09:26:40Z","trace_id":"c504b5f5-c3f4-43a3-8357-14f3136f0800","correlation_i]
0223062642|AuthS|4|00|[void COAuth2SmCtxt::printNIResponse(std::string)]:[1552] HttpResponse[d":"f1b5131a-24ca-47f9-a66b-d6f8107a9653"}]
0223062642|AuthS|4|00|pHD(-1)
https://webdir0e.online.lync.com/WebTicket/WebTicketService.svc
https://webdir0e.online.lync.com/CertProv/CertProvisioningService.svc/WebTicket_Proof_SHA1

https://webdir0e.online.lync.com/WebTicket/WebTicketService.svc/cert

 

https://login.windows.net/common/oauth2/authorize
https://webdir0e.online.lync.com/WebTicket/WebTicketService.svc/OAuth
https://webdir0e.online.lync.com/WebTicket/WebTicketService.svc
https://login.windows.net/common/oauth2/authorize
http://nexus.microsoftonline-
0223062642|AuthS|4|00|AuthSvc SOAuth2Error, BaseEventInit restart[0] SfbTokenFetchMethod[3]
0223062642|cfg |4|00|RT|SIP is setting Login Credentials to invalid
0223062642|so |4|00|[soRegistrationC] Login Credentials invalid causing SoRegEventLine Deleted
0223062642|so |4|00|[soRegistrationC] changing the line event to SoRegistrationEventLineChanged for line index 0, as line has address
0223062642|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
0223062642|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
0223062644|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0223062644|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
0223062644|sip |*|00|Sip UnRegister Usr:done.peter@contoso.com Dsp:done.peter Auth:'' Inx:0
0223062644|sip |*|00|SipUserRemove: user 0 being removed.
0223062644|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = done.peter@contoso.com
0223062644|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0223062644|pps |4|00|[Pps.cpp::getLoginCredentials] failed to get 'Login Credentials'
0223062644|WADSe|4|00|parseAndSaveRequiredInfo()- Response received is less than 32 bytes
0223062644|WADSe|4|00|parseAndSaveRequiredInfo()- Response received is less than 32 bytes
0223062648|AuthS|4|00|[StdRet COAuth2SmCtxt::OAuth2ParseAndSaveRequiredInfo(E_OAuth2ReqRspId)]:[1531] eReqRspID[1] m_RetVal[0] curlReturn[0] HttpRspCode[200] csStrippedResponse[{"ver":"1.0","account_type":"Managed","domain_name":"contoso.com","cloud_instance_name":"microsoftonline.com","cloud_audience_urn":"urn:federation:MicrosoftOnline"}]
0223062649|sip |*|00|User removed
0223062649|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket
0223062649|sip |4|00|CTcpSocket::Abandon connected socket. Send Message 0x41354a08
0223062649|sip |4|00|SSL_get_error Error code=5,rc(0)
0223062649|sip |4|00|TLS Listen Thread Exit
0223062649|AuthS|4|00|m_RetVal[-1] eReqRspID[2]
0223062649|AuthS|4|00|parseOAuth2ErrorCodeDetails: csErrorCode[invalid_grant] csErrorDescription[AADSTS70002: Error validating credentials. AADSTS50126: Invalid username or password
Trace ID: 421a11f1-89e3-4046-ab90-0d6702200800
Correlation ID: c3e28f0f-5f82-4882-8733-cb320bca7a5a
Timestamp: 2018-02-23 09:26:47Z] csErrorTimeStamp[2018-02-23 09:26:47Z] csTraceId[421a11f1-89e3-4046-ab90-0d6702200800] csCorrId[c3e28f0f-5f82-4882-8733-cb320bca7a5a] m_lRspErrorCode[401]
0223062649|AuthS|4|00|[StdRet COAuth2SmCtxt::OAuth2ParseAndSaveRequiredInfo(E_OAuth2ReqRspId)]:[1531] eReqRspID[2] m_RetVal[-1] curlReturn[0] HttpRspCode[401] csStrippedResponse[{"error":"invalid_grant","error_description":"AADSTS70002: Error validating credentials. AADSTS50126: Invalid username or password\r\nTrace ID: 421a11f1-89e3-4046-ab90-0d6702200800\r\nCorrelation ID: c3e28f0f-5f82-4882-8733-cb320bca7a5a\r\nTimestamp: 2018-02-23 09:26:47Z","error_codes":[70002,50126],"timestamp":"2018-02-23 09:26:47Z","trace_id":"421a11f
0223062649|AuthS|4|00|[void COAuth2SmCtxt::printNIResponse(std::string)]:[1552] HttpResponse[{"error":"invalid_grant","error_description":"AADSTS70002: Error validating credentials. AADSTS50126: Invalid username or password\r\nTrace ID: 421a11f1-89e3-4046-ab90-0d6702200800\r\nCorrelation ID: c3e28f0f-5f82-4882-8733-cb320bca7a5a\r\nTimestamp: 2018-02-23 09:26:47Z","error_codes":[70002,50126],"timestamp":"2018-02-23 09:26:47Z","trace_id":"421a11f1-89e3-4046-ab90-0d6702200800","correlation_i]
0223062649|AuthS|4|00|[void COAuth2SmCtxt::printNIResponse(std::string)]:[1552] HttpResponse[d":"c3e28f0f-5f82-4882-8733-cb320bca7a5a"}]
0223062649|AuthS|4|00|pHD(141)AuthServiceCallerWbad
https://webdir0e.online.lync.com/WebTicket/WebTicketService.svc


https://webdir0e.online.lync.com/WebTicket/WebTicketService.svc/cert

 

https://login.windows.net/common/oauth2/authorize
https://webdir0e.online.lync.com/WebTicket/WebTicketService.svc/OAuth
https://webdir0e.online.lync.com/WebTicket/WebTicketService.svc
https://login.windows.net/common/oauth2/authorize
http://nexus.microsoftonline-p.com/federationmetadata/2006-12/FederationMetaData.xml


0223062649|AuthS|4|00|AuthSvc SOAuth2Error, BaseEventInit restart[0] SfbTokenFetchMethod[3]
0223062649|WADSe|4|00|Not able to get WT from Auth Service

0223062649|sip |*|00|Sip Register Usr:done.peter@contoso.com Dsp:done.peter Auth:'Using Login Cred' Inx:0
0223062649|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0223062649|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'

 

Anyone having an idea?

 

Message 1 of 6
5 REPLIES 5
Esteemed Contributor

Re: Skype For Business login and Trio 8800 gives invalid username or password

Hi Peter,

 

which Profile is actually activated on your Trio? Do you use Skype Profile or generic SIP? Updating the Trio would also make sense.

Message 2 of 6
Polycom Employee & Community Manager

Re: Skype For Business login and Trio 8800 gives invalid username or password

Hello @peter_nobels,

welcome back to the Polycom Community.

A couple of things:

 

  • Based on the MAC Address this Trio was sold back in 06/09/2016 so I assume it worked at one point or not ?
    What changed ?

  • Is this Skype for Business On Premise or Skype for Business Online?

  • What type of account is this ?

  • Like the previous poster I suggest to use a currently supported software like 5.5.3 Rev AB

  • Is this using any kind of 3rd Party SSO or modern Authentication etc?

 

Providing such details help us when looking at the logs.

 

0223062630|AuthS|4|00|[StdRet COAuth2SmCtxt::OAuth2ParseAndSaveRequiredInfo(E_OAuth2ReqRspId)]:[1531] eReqRspID[1] m_RetVal[0] curlReturn[0] HttpRspCode[200] csStrippedResponse[{"ver":"1.0","account_type":"Managed","domain_name":"contoso.com","cloud_instance_name":"microsoftonline.com","cloud_audience_urn":"urn:federation:MicrosoftOnline"}]
0223062630|AuthS|4|00|[StdRet COAuth2SmCtxt::OAuth2ParseAndSaveRequiredInfo(E_OAuth2ReqRspId)]:[1531] eReqRspID[1] m_RetVal[0] curlReturn[0] HttpRspCode[200] csStrippedResponse[{"ver":"1.0","account_type":"Managed","domain_name":"contoso.com","cloud_instance_name":"microsoftonline.com","cloud_audience_urn":"urn:federation:MicrosoftOnline"}]

I highlighted a section in the log where I could find a similar case within our internal records which required Microsofts involvement.

 

Please update the case with the requested details and we have another look.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 6
Occasional Advisor

Re: Skype For Business login and Trio 8800 gives invalid username or password

Hi, yes it was working before.  We're not aware of any change.  But this does not necessarily mean that Microsoft for example has not changed anything :-) 

This is a Skype For Business Online.

The user has an E3 account.

I am not aware of any third party SSO.  We're using the standard MFA Microsoft authentication.  Which means that for SFB we need to use an app generated password.

 

Regarding the firmware update...  Do we just select the newer firmware, push update and then wait for the magic to happen (performed tons on Telepresence systems, but none on Trio's)...  No reconfig necessary after the update?

 

 

 

 

 

Message 4 of 6
Highlighted
Polycom Employee & Community Manager

Re: Skype For Business login and Trio 8800 gives invalid username or password

Yes




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 6
Occasional Advisor

Re: Skype For Business login and Trio 8800 gives invalid username or password

Upgraded firmware.  But problem remains.  Created a new (E1) account in O365, not having an app generated password and then login works???

Message 6 of 6