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Skype and Missed Call List

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Occasional Contributor

Skype and Missed Call List

The "clear" button is missing on my VVX 310 in the missed call list, so if I want to clear the list I have to delete my call history from the Skype for Business client. Is there anyway to enable this button? The phone's config file only has elements declaring our Exchange server and changing the admin password so I can't imagine that would be the issue. I did have the phone paired to my laptop with BTOE for a few days but it's been uninstalled and the phone is updated to 5.5.0.20556.

Message 1 of 4
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Polycom Employee & Community Manager

Re: Skype and Missed Call List

Hello mmoncrief,

welcome back to the Polycom Community.

The community's Skype FAQ and the Software Release notes contains this post / notes here:

Jun 15, 2016 Question:Can I use UC Software 5.5.0 for Lync or Skype for Business deployments?

Resolution:UC Software 5.5.0 has not been qualified by Microsoft to use in Lync or Skype for Business deployments. Polycom will not support UC Software 5.5.0 use in Lync or Skype for Business deployments.

 

Please downgrade to a currenly supported version like UC Software 5.4.4 and re-test



Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Occasional Contributor

Re: Skype and Missed Call List

Reverted back to 5.4.4.4281 and still no "clear" button in the missed calls list.

Message 3 of 4
Polycom Employee & Community Manager

Re: Skype and Missed Call List

Hello mmoncrief,

The next step would be to open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4