I have VVX 600 phones that will not Mute/unmute via the SFB desktop client.
I am running very current versions of Windows, BTOE, Skype client and phone software.
For our deployment muting/unmuting the vvx600 via the SFB client has never worked and suddenly on a user it does work.
My Polycom rep tells me it is a supported function and works fine for him.
welcome back to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
I am unsure what the exact steps are of what you are trying and if you have a Polycom rep please make him aware of this conversation so they can reach out to me internally.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services