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Skype for Business Delegate not ringing VVX600

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Skype for Business Delegate not ringing VVX600

Current firmware version: 5.7.0.14430

 

When calling the "boss", the delegate's Skype for Business client will show the incoming call but the deskphone will not ring. When a different "boss" calls the same client, it will ring both the Skype for Business client and the phone. I have also added a different delegate to the "boss" having the issue and the phone rings just fine.

 

I have tried factory resetting the device, firmware versions (5.9.0.9373, 5.8.0.12848, and 5.7.0.14430), and removing the delegate + re-adding. I have had no luck.

 

Any help would be greatly appreciated!

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