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Skype for Business Online - Auto upgrading phones

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Occasional Advisor

Skype for Business Online - Auto upgrading phones

We have a provisioning server (and all the powershell settings to do that), but still somehow pull a setting for Upgrade Server under the provisioning server that forces our phones up to 5.6.0.  I can manually go in and adjust the upgrade server to be our local machine hosting the versions, but would rather just blank it out and use option 160 to pull files from the server.  Is there a reason for this "Upgrade Server" setting, or a setting I am perhaps missing?

Message 1 of 6
5 REPLIES
Polycom Employee & Community Manager

Re: Skype for Business Online - Auto upgrading phones

Hello @ahornatx,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition using an official Skype for Business SKU phone would use Option 161 instead of the non LYNC / Skype SKU 160 so you may be using these phones without the correct license.

 

From our Skype FAQ:

 

Jan 26, 2016 Question:Do I require a License to use Polycom VVX Business Media Phones with a Lync Server / Skype for Business server ?

License requirements for Polycom VVX Business Media Phones not using a Lync / Skype for Business SKU please see more details on this in the Skype FAQ.

 

To answer your original question please check this:

 

Aug 01, 2017 Question:Why am I unable to activate BToE using a VVX phone and Skype for Business Online?

Resolution: Some parameters are provisioned via Skype for Business online as explained in this post => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Advisor

Re: Skype for Business Online - Auto upgrading phones

Thank you, we are using 5.6.0 from the lync.com server

 

We were using 5.5.2 on our own server before the unexpected autoupgrade.

Message 3 of 6
Polycom Employee & Community Manager

Re: Skype for Business Online - Auto upgrading phones

Hello @ahornatx,

As explained => here <= some settings still come from the Server itself.

 

The Set-CsIPPhonePolicy cmdlet can be used to verify if the server points to your provisioning server or not.

 

Also check the enabledeviceupdate is set to FALSE.

 

Please also respond on the License question aka ensure you have the relevant licenses.

 

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Occasional Advisor

Re: Skype for Business Online - Auto upgrading phones

So for the config files on the server, we've got the device updates turned off and our local provisioning stuff in there.  

 

The config files for the phones, we have what's in Red, but not the other 2 settings.  Do I need to add those in as well?

<LYNCUpdate device.set="1" 
 device.prov.lyncDeviceUpdateEnabled.set="1"  device.prov.lyncDeviceUpdateEnabled="0"/>

   As far as licensing, I'm not 100% sure...we buy the phones and link up to Skype for Business which is i believe where we get our licenses due to paying for the server subscription on their end.  

Message 5 of 6
Polycom Employee & Community Manager

Re: Skype for Business Online - Auto upgrading phones

Hello @ahornatx,

All the parameters shown by yourself need to be added to the phone does not upgrade via the Skype for Business server and in addition the policy as outlined already needs to be set to FALSE.

 

In regards of the License the Polycom per device license for phones not the Skype SKU is a license that needs to be paid to Polycom and not a service host.

 

Simply supply me with a couple of your phones MAC addresses and I can verify this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 6