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Skype for Business Sign in greyed out Trio8800

SOLVED
Occasional Advisor

Skype for Business Sign in greyed out Trio8800

Dear,

I have a Trio 8800 as a demo environment in combination with a group 500.

I have one issue. When I login to the Webinterface of the Trio the Skype for Business function is greyed out. How can I enable it?

And is it possible to register the Trio8800 to SKype and also to a on premise PBX via SIP if also "normal" calling is wanted sometimes?

Kind regards and thanks

 

Phone Information Phone Model Trio 8800 Part Number 3111-65290-001 Rev:A             IP Address   UC Software Version 5.7.1.4133 Updater Signature Release

6 REPLIES
Polycom Employee & Community Manager

Re: Skype for Business Sign in greyed out Trio8800

Hello @Proxy00,


I already replied to your other post > here < and details on how to enable the Skype for Business Base profile can be found => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 7
Occasional Advisor

Re: Skype for Business Sign in greyed out Trio8800

Hey Steffen, thanks for your quick reply.

But if I enable the Skype for Business Base Profile I can not use anymore the webinterface correct?

So how should I configure then the Lines shown in the FAQ for the hybrid? Or is it only possible then via the text editor stuff?

 

Kind regards

 

Message 3 of 7
Polycom Employee & Community Manager

Re: Skype for Business Sign in greyed out Trio8800

Hello @Proxy00,

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

 

All questions asked in your reply are already answered.

 

If you struggle, and nobody else is willing to help you, please open a Support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so we can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 7
Occasional Advisor

Re: Skype for Business Sign in greyed out Trio8800

Hey Steffen,

I tried to go through our Reseller Dekom but I do not get any reply back from them. I will try again a couple of times there.

 Edit: I guess I found it, I need to enable the webinterface again

Yes I check the FAQ and everything I also did see the hybrid. But in one FAQ they said if you enable the Skype mode in the Trio the webinterface is not working anymore. And in onther FAQ they enable this mode and then do configuration via webinterface, just a bit confusing.

 

Kind regards and thanks

Sven

Message 5 of 7
Polycom Employee & Community Manager

Re: Skype for Business Sign in greyed out Trio8800

Jul 11, 2014 Question: Since upgrading to UCS 5.1.1 or later and running LYNC base profile I can no longer access the Web Interface

Resolution: Please check => here <=

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 7
Highlighted
Occasional Advisor

Re: Skype for Business Sign in greyed out Trio8800

Thx, yes I did find it already thx. Sorry

Message 7 of 7