We run close to a dozen Polycomm Trio 8800's around the organisation consuming a and have found that using the latest firmware (at time of writing - VERSION: 18.104.22.16821) we see these automatically sign out of S4B after several hours of idle.
We standardised on VERSION: 22.214.171.12438 for the Trio 8800's in most locations and do not experience this. We only see the "log out on idle" occuring after the introduction of versions > 126.96.36.19995.
Will we need to stay on the old version not impacted by this - or is there a setting not visible in the interface that may remove this? Is this intended functionality?
I have attached logs which may assist.
Thanks for the great assistance the community provides.
Hello @Adam_Novotech ,
Welcome back to the Poly Community.
The next step would be to open a ticket and provide some logs via your reseller.
We show the Trio being sold via GECDF-Exclusive Networks Pty Ltd and INSYNC TECHNOLOGY back in 23/03/2018.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.