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Skype for Business Signing out on Trio 8800

Occasional Contributor

Skype for Business Signing out on Trio 8800

Hi Community,

 

We run close to a dozen Polycomm Trio 8800's around the organisation consuming a and have found that using the latest firmware (at time of writing - VERSION: 5.9.0.11421) we see these automatically sign out of S4B after several hours of idle.

 

We standardised on VERSION: 5.5.2.11338 for the Trio 8800's in most locations and do not experience this. We only see the "log out on idle" occuring after the introduction of versions > 5.7.1.4095.

 

Will we need to stay on the old version not impacted by this - or is there a setting not visible in the interface that may remove this? Is this intended functionality?

 

I have attached logs which may assist. 

 

Thanks for the great assistance the community provides. 

 

Adam, 

 

1 REPLY 1
Polycom Employee & Community Manager

Re: Skype for Business Signing out on Trio 8800

Hello @Adam_Novotech ,

 

Welcome back to the Poly Community.


The next step would be to open a ticket and provide some logs via your reseller.

 

We show the Trio being sold via GECDF-Exclusive Networks Pty Ltd and INSYNC TECHNOLOGY back in 23/03/2018.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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