Plantronics + Polycom. Now together as Poly Logo

Skype for Business sign in failed VVX 411

SOLVED
Highlighted
Occasional Visitor

Skype for Business sign in failed VVX 411

I am trying to log in to Skype for Business on my Polycom VVX 411 phone and it fails every time. I have tried "user credentials", "web sign-in", rebooting the phone, and using the web configurator but nothing has worked. 

I am using 

UC Software Version 5.6.0.17325

and 

Updater Version 5.8.0.19248

 

The logs are attached. 

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Skype for Business sign in failed VVX 411

Hello @mhurley,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

 

The above explains in the first post to ensure the phone has the right time.

 

Please correct this and then retry.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: Skype for Business sign in failed VVX 411

Following the FAQ you directed me to I uploaded configuration files to change the time, changed the SNTP server in both the phone and the web configurator, disabled the DHCP, and set a new DNS server. Nothing has worked to set the correct time and date on the phone, and it still does not sign in and find service. 

Message 3 of 4
Polycom Employee & Community Manager

Re: Skype for Business sign in failed VVX 411

Hello @mhurley,

Yet after all this you did not think to attach the logs so other members can verify your changes ?

 

Please go ahead and escalate this into Polycom support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4