cancel
Showing results for 
Search instead for 
Did you mean: 

Skype for Business transfer being dropped from VVX 600

Occasional Contributor

Skype for Business transfer being dropped from VVX 600

We're having an issue transferring Skype for Busieness calls from VVX phones.

This only happens on the physical phones and not in the SfB client.

 

The example we have is we call into the phone and we want to transfer to another extension.

After the call is answered, we click the "Transfer" soft button, dial the extension and press the 'call' button.

At that point the call I would think would be transferred but the call is never sent and the original caller is just sitting there with dead air.

 

If we transfer from the SfB client, the transfer goes through without problem.

 

Any ideas?

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: Skype for Business transfer being dropped from VVX 600

Hello @pfunk,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Contributor

Re: Skype for Business transfer being dropped from VVX 600

Sorry, I had completely meant to include the software version and just forgot at the end.

 

The VVX phones are running software version: 5.6.0.17325

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Skype for Business transfer being dropped from VVX 600

Hello @pfunk,

The community's Skype for Business FAQ and the  VoIP FAQ contains these posts here:

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=


and

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

I suggest to set the logging to the following:

 

Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > 1000


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4