During calls pictures can ony be seen from the Polycom Trio phone, the other side cannot see anything, the firmware version is 188.8.131.5258. Our Camera is Eagle Eye IV
welcome to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition other details allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
May 15, 2017 Question: Can I use another USB camera with Polycom Trio Visual+?
Resolution:Originally the Polycom Trio only supported the Logitech C930. UC Software 5.5.3 added the ability to the Trio 8800 to also use a EagleEye™ IV USB Camera. The UC Software 5.7.1 release added support to use the EagleEye Mini for both the Trio 8800 and Trio 8500.
|Camera||Trio 8800||Trio 8500|
|Logitech C930||5.4.0 or later||5.5.2 or later|
|EagleEye USB||5.5.3 or later||N/A|
|EagleEye Mini||5.7.1 or later||5.7.1 or later|
Dec 20, 2017 Question:Does the Polycom Trio EagleEye™ IV USB Camera MSR Camera require a certain software to work?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services