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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-31-2017 09:36 AM

HP Recommended

Hi, i'm running UC Software V 5.4.4 with Polycom VVX310 and VVX201.  I'm able get skype accounts signed into the phones ok and am able eing to make and receive phone calls but unfortunately the user's status shows up as offline when searching for them from a windows or mac Skype for Business client.  Is there a known fix for this issue?


Thanks

3 REPLIES 3

‎08-31-2017 10:41 AM

HP Recommended

Hello Chris2,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

 

Please provide us with some logs and also ensure you use a currently supported Software version like 5.6.0 or 5.4.5


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-31-2017 10:49 AM

HP Recommended

Hi, thanks but this isn't a sign in issue, its a skype presense issue i.e. showing up as offline when they're actually signed in and are able to make/receive calls.

Was this reply helpful? Yes No

‎08-31-2017 10:55 AM

HP Recommended

Hello Chris2,

 

utilizing the logs will show us how we set the presence and the response from the Skype for Business server.

 

I am not aware of any current issue causing this so most likely this is an environment issue on your end.

 

Replied via a mobile device

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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