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Skype4B Display Name Truncated

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Skype4B Display Name Truncated

 

If the Skype for Business display name of the user is too long for the phone to display, it gets truncated.  Are there any options for changing this on the Polycom side?  Displaying a number instead for example?

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: Skype4B Display Name Truncated

Hello AnthonyCaragol,

welcome back to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

Also what Phone Model are you using?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Re: Skype4B Display Name Truncated

Ha... Of course, I feel silly now.

 

We're running UCS5.4.3 on VVX 310s and seeing the issue there.

Message 3 of 6
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Polycom Employee & Community Manager

Re: Skype4B Display Name Truncated

Hello AnthonyCaragol,

I believe we can only affect the label via up.cfgLabelElide but not to sure that would help you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
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Re: Skype4B Display Name Truncated

 

Intereseting to see and know, but yeah I'm still truncated.

 

I can't ask them to change the display name to shorten it (because it's the AD display name and shows up multiple places), but the users are up in arms when their name gets truncated.  How could I submit this as a feature request?

 

Message 5 of 6
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Frequent Advisor

Re: Skype4B Display Name Truncated

Probably not the fix your looking for, but we use

 

reg.n.useTelUriAsLineLabel="1"

 

on all our devices. This gives the the extention (we're Lync / SfB and use +1NPANXXxxx;ext=xxxx format for the tel uri.

 

No names to truncate this way. :)

 

James 

Message 6 of 6