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Soft keys missing after upgrading to 5.7.xxx on VX601

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Frequent Visitor

Soft keys missing after upgrading to 5.7.xxx on VX601

Since upgrading to 5.7 branch, all my soft keys have disappeared, I just have New Call, Contacts and Meet Now - all others like DND, VM are gone.

 

This happens in 5.7.0.11768 as well as 5.7.1.2205

 

How do I get them back?


Sal

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Soft keys missing after upgrading to 5.7.xxx on VX601

Hello @Gotham,

welcome to the Polycom Community.

Can you provide a backup of the phone configuration?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Frequent Visitor

Re: Soft keys missing after upgrading to 5.7.xxx on VX601

Thanks Steffen

 

attached are the configs

 

Sal

Message 3 of 5
Frequent Visitor

Re: Soft keys missing after upgrading to 5.7.xxx on VX601

Hello Steffen

 

with the latest 5.8 the same appears to happen. Would you have any suggestions?


Sal

Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: Soft keys missing after upgrading to 5.7.xxx on VX601

Hello @Gotham,

I moved this as this is a Skype for Business issue.

 

I can only assume it has to do with:

 

feature.CAP.enabled

Try to disable it and if it does not work open a Support Ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5