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[Software] RealPresence Trio 8800 UC Software 5.4.5 AA Release

Polycom Employee & Community Manager

[Software] RealPresence Trio 8800 UC Software 5.4.5 AA Release

Hello all,


we are happy to announce the availability of Polycom® UC Software 5.4.5 RevAA, with associated utilities and documents on the RealPresence Trio product support web page for download.


Customize the RealPresence Trio 8800 System Interface


This release includes enhancements you can configure for the RealPresence Trio 8800 system interface.


Show/Hide the RealPresence Trio System IP Address

You can show or hide the IP addresses of the RealPresence Trio 8800 and Visual+ systems. Administrators can access the IP address from the Advanced phone menu even when the IP address is hidden from users.

  • up.hideSystemIpAddress

Hide/Show the Voicemail Menu


You can show or hide the Voicemail menu on the RealPresence Trio 8800 using the new parameter:


  • feature.exchangeVoiceMail.menuLocation

Hide/Show Do Not Disturb (DND) and Redial on Home Screen


You can show or hide a Do Not Disturb (DND) and a Redial button on the RealPresence Trio 8800 home screen using two new parameters:


  • doNotDisturb.enable
  • redial.enable

Customize the RealPresence Trio 8800 Visual+ System Interface


This release includes enhancements you can configure for the RealPresence Trio 8800 Visual+ system interface.

Content Sharing Graphic


Use the following new parameter to show or hide the content sharing graphic and welcome message on the RealPresence Trio Visual+ monitor:



More details => here <=


Configuring the Video and Camera View


This release includes three parameters that control the RealPresence Trio solution local camera view:


  • localCameraView.idleState
  • localCameraView.callState
  • localCameraView.userControl

More details => here <=


Join External and Forwarded Skype Meetings


From the RealPresence Trio 8800 user interface you can now join Skype for Business Meetings that were scheduled by a Skype for Business federated partner.


This enhancement addresses the fact that Outlook and Microsoft Exchange do not use a special method to package  information for sending messages across the Internet. This method, referred to as Transport Neutral Encapsulation Format (TNEF) which encapsulates MAPI message properties, is disabled by default for messages sent externally from an Exchange organization.


Polycom Labs Experimental Features


Polycom sometimes releases experimental features that administrators can enable and evaluate in nonproduction environments.


Note: Experimental features are neither tested nor supported. These features might, or might not, become official features in a future release.


  • Hybrid and Dual-Line Registration

Experimental Feature: Hybrid and Dual-Line Registration 


The RealPresence Trio 8800 system supports hybrid (Skype for Business / Open SIP) and dual-line (Open SIP / Open SIP) registration as an experimental feature. When the Base Profile is set to Generic, you can simultaneously register one line with Skype for Business or Open SIP and a second line with another Open SIP server. 


You cannot simultaneously register two Skype for Business lines.


More details and discussion can be found => here <=

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.