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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello all,

 

We are pleased to announce that the Polycom® UC Software 5.4.2.5400 Rev AB associated utilities and documents for Polycom® RealPresence Trio™ 8800 only are now available on the Polycom Product Support web pages (http://support.polycom.com) for download.

 

This software replaces the prior released 5.4.2 Rev AA due the following issue:

 

  • RealPresence Trio 8800 systems using Polycom UC Software 5.4.2AA enter a reboot loop when connected to Cisco switches that support IEEE 802.3af power over Ethernet (PoE) and have Cisco Discovery Protocol (CDP) enabled and Link Layer Discovery Protocol (LLDP) disabled. This issue does not exist with any other UC Software version or switches other than Cisco. 

 

UC Software 5.4.2.5400 Rev AB is a maintenance release with important field fixes for RealPresence Trio only.

 

Polycom UC Software 5.4.2.5400 Rev AB supports the following platforms:

 

  • Polycom RealPresence Trio 8800 including the Polycom RealPresence Trio Visual+ accessory

 

What is available now on web?

  • UC Software 5.4.2 RevAB image
  • UC Software 5.4.2 RevAB CAB file
  • Release Notes for 5.4.2[PDF]
  • Administrator Guide for 5.4.2 RevAB [PDF]
  • Deployment Guide for Microsoft Skype for Business Environments for 5.4.2 RevAB [PDF]
  • Deployment of Polycom RealPresence Trio Solution, SoundStation IP and SoundStation Duo Conference Phones with CUCM [PDF]
  • Regulatory Notices [PDF]

 

How to download UCS 5.4.2 Rev AB software, release notes & documents:

 

 

You can obtain the software and the related documentation from the RealPresence Trio support pages => here <=

 

What Is Included In This Release:

 

  • Forward Error Correction (FEC)
  • Customize the Real Presence Trio 8800 System Interface
  • Configure Number Formatting
  • Multiparty Desktop Sharing with Skype for Business
  • Share Desktop at 1080p Resolution with Polycom® People + Content™ IP
  • Microsoft Compatibility
  • Skype for Business Support
  • Configuration Enhancements => here <= or => here <= or => here <= or => here <=
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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