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[Software] Trio UC Software 5.9.0AA Skype for Business

Polycom Employee & Community Manager

[Software] Trio UC Software 5.9.0AA Skype for Business

Hello all,

 

we are proud to announce our latest Trio UC Software 5.9.0AA release => here <=.

 

NOTE: This post is work in progress and will be updated!

 

What’s In this Release:

 

What is “Sandbox” In this release?

 

NOTE: Sandbox is experimental and not officially supported by Poly support and may be withdrawn in future versions!

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
6 REPLIES 6
Polycom Employee & Community Manager

[FAQ] Microsoft Teams for Trio

Native support for Microsoft Teams for Trio

 

NOTE: Teams Phone Client is AUDIO ONLY !

 

Requires the Microsoft SKU (or the Microsoft Entitlement license) just like Skype Base Profile as explained => here <=

 

Teams_590_01.png

 

Teams_590_02.pngTEams_590_03.pngTeams_590_04.pngTEams_590_05.png

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 7
Polycom Employee & Community Manager

[FAQ] Outlook Contact Photo Integration

Outlook Contact Photo Integration

 

Provides contact photos for either audio or video enabled Trio. Contact photos are enabled automatically and are available in the following screens:

  • Inbound call screen
  • In-call screen
  • Contact Search
  • Contact Card
  • Skype Line Key
  • Call History
  • Voicemail
  • TV Video Mute

Photo_Contact_01.pngSkype Line KeyPhoto_Contact_02.pngContact SearchPhoto_Contact_03.pngCall HistoryPhoto_Contact_04.pngContact CardPhoto_Contact_05.pngInbound call screen In-call screenPhoto_Contact_06.pngFar EndPhoto_Contact_07.pngTV Video Mute




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 7
Polycom Employee & Community Manager

[FAQ] Calendar on idle screen

Calendar on idle screen

 

Allows administrators to set the end-user preference default idle screen to exchange calendar for one-touch join. This is similar to the default behaviors for conference shared mode for teams

 

Calendar_on_Idle_01.pngup.idleRestingState="calendar”Calendar_on_Idle_02.pngup.idleRestingState="menu”Calendar_on_Idle_03.pngup.idleRestingState="dialpad”

Example Config:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<PHONE_CONFIG>
    <ALL
        up.idleRestingState="calendar”
        up.idleTimeout=”15”
    />
</PHONE_CONFIG>

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Polycom Employee & Community Manager

[FAQ] Remote Skype web sign-in

Remote Skype web sign-in

 

Allows customers that rely on Skype web sign-in to a Trio remotely.  In previous versions, Skype web sign-in was triggered on the Trio interface so customers would need to be in front of the Trio to Skype web sign-in.

 

In 5.9, we allow administrators to log into the Trio’s web utility to obtain the web sign-in pairing code.

 

There is also a new REST API that will also generate the web sign-in pairing code for future integration to management systems like PDMS and RPRM.

 

Remote_Web_Sign_01.pngRemote_Web_Sign_02.png




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 7
Polycom Employee & Community Manager

[FAQ] Alexa For Business

Alexa For Business

 

  • Starting with Release 5.9.0AA, Trio is the industry’s first Business Class, Group Collaboration device to natively run the Alexa application on the device ( in the USA only current limitation). 

    Quick Start Guide => here <=
    Support Page => here <=

  • Bringing Alexa into your conference room brings meeting intelligence into your meetings
    Beyond simplified calling and meeting control, Alexa brings room control and automation into the meeting workflow.

  • Leveraging Amazon Alexa Skill Blueprints, private skills can be quickly developed to integrate into a customer’s business processes.

  • Trio is the first and only certified device to bring this capability into the meeting space

Alexa_01.jpg.png

 

Solution Component Requirements:

 

Product / Application

Requirements

Amazon Web Services / Alexa for Business

Full access rights to A4B (all functions in A4B service) in the USA (Current Limitation)

Polycom® Cloud Service Portal

Access rights to PCS (enable A4B)

Polycom® Device Management Service for Enterprise

Access rights to PDMS-E (Add Devices)

Polycom® Trio 8800 or 8500

Admin rights on Trio and/or Provisioning Server

Supported Calendaring Integrations

Calendar Microsoft O365 / Calendar Microsoft Exchange / Calendar Google G-Suite*


Calendaring Service Requirements

Product / Application

Requirements

Calendar Microsoft O365

Service account with read/write permissions for room calendars

or

Global Administrator user to link Office 365 to Alexa for Business

Calendar Microsoft Exchange

Administrator account within your Microsoft Exchange Server

Exchange Web Services (EWS) endpoint with a valid certificate (CA)

Basic authentication enabled on Exchange Web Servers (EWS)

Calendar Google G-Suite

G-Suite Super administrator account

Enabled API access in the Google Admin console

 

Supported Trio Base Profiles

 

  • Generic and Skype for Business are the only modes supported with this release

    Microsoft USB Optimized is not supported

    This is the mode utilized with Surface Hub and Teams Room System Deployments

  • Microsoft Teams (launching on Trio with this release) is not supported

  • Zoom Rooms is currently not supported

Alexa_02.png

 

  • Poly Cloud is authorized through IAM Role to onboard devices to A4B
  • The device is onboarded to Poly Cloud through PDMS-E
  • The device that is enabled for A4B feature checks for Poly Cloud Connection.
  • Over the Poly Cloud WebSocket, AWS Device Onboarding Codes are provided
  • All Alexa Commands & Communications are driven through the WebSocket directly to A4B
  • Alexa Application is running directly on Trio device

Sample Alexa Meeting Control Utterances

 

Utterance

Control feature

“Alexa, answer call”

Answer the incoming call

“Alexa, call 206-257-8522”

Calling numbers

“Alexa, call James May”

Call a contact defined in the customer's AWS account associated Address Book

“Alexa, join my meeting”

Join a scheduled or ad hoc meeting that is in a calendar that is linked to the AWS Room

“Alexa, hang-up”

“Alexa, end the call”

“Alexa, cancel the call”

End the call

“Alexa, press *7”

Send DTMF commands during an active call

“Alexa, is this room available for 30 minutes?”

Check room availability

“Alexa, book this room for an hour”

Book room

“Alexa, extend the meeting by 15 minutes”

Extend room booking

“Alexa, decline the call”

Reject an incoming call

“Alexa, raise the volume"

"Alexa, lower the volume"
“Alexa, set volume to 5”

Raise the volume of the call

Lower the volume of the call

Sets the volume to 5 (50%)

 

Poly Cloud Services

 

  • Existing Poly Cloud Services customers will automatically be enabled for the feature at the launch of the program

  • For customers who do not have a Poly Cloud Services tenant, request a Trial Here:

www.polycom.com/pdmse-trial

 

Amazon Cloud Services

 

  • Create an Amazon account with Alexa for Business

https://aws.amazon.com/alexaforbusiness/

 

Alexa_04.pngAlexa for Business setup correctlyAlexa_05.pngAlexa for Business listening




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 7
Polycom Employee & Community Manager

[FAQ] Hide TV avatar when in an audio only call

Hide TV avatar when in an audio-only call

 

Since Trio UC Software 5.9.0 a new configuration parameter allows customers that hate the grey avatar from showing up on the TV UI when its an audio-only call. Less user confusion and peace of mind that it is only audio only call

 

 

<test video.callMode.default="audio" />

 

The above configuration starts a call always as Audio call and enables the user to chose to add Video.

 

Usually, this would present the Avatar during the call:

 

Hide_Avatatar_02.pngTo show grey avatar on TV, set value to 1 (default)

 

With the new configuration, it shows the Idle Screen instead

 

Hide_Avatatar_01.png

 

Sample Configuration:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<PHONE_CONFIG>
    <ALL
        video.conf.displayLayout.avatars.audioCalls="0"
    />
</PHONE_CONFIG>

 

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.