Suppress "Failed to discover Exchange Server." error?

Occasional Advisor

Suppress "Failed to discover Exchange Server." error?

I have a RealPresence 8500 on UC Software Version 5.7.2.3123.

I have a Skype only account in O365 that I want to use on the phone for phone calls. 
Sign in and phone calls works fine, however, there is a message that keeps popping up upon boot up and in the Settings > Status > Diagnostics > Warnings that states "Failed to discover Exchange Server. Contact your Administrator". 

I already have "Exchange Calendar" disabled under the phone web gui's settings (Settings > Applications > Exchange Applications" so I know that's not causing it...


Any other ideas? 

 

 

 

 

3 REPLIES
Polycom Employee & Community Manager

Re: Suppress "Failed to discover Exchange Server." error?

Hello @BeKindPleaseRewind,

 

welcome back to the Polycom Community.


A quick search finds this post => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Highlighted
Occasional Advisor

Re: Suppress "Failed to discover Exchange Server." error?

In the referenced post, the user wants the opposite result, which is, having a calendar.

In our case, we do not want any calendar features tied to the phone -- we simply want it to be phone-only. 

The Skype account we are using is licensed for Skype/phone licenses only which inherently have no calendar features to my knowledge?

 

Message 3 of 4
Polycom Employee & Community Manager

Re: Suppress "Failed to discover Exchange Server." error?

Hello @BeKindPleaseRewind,

 

a correctly setup O365 account and network should not show any errors.

 

You can disable the Auto Discovery via:

 

feature.EWSAutodiscover.enabled="0"

Other community members can suggest further actions but from my perspective the next step is opening a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4