Plantronics + Polycom. Now together as Poly Logo

TRIO 8800 - Meeting Reminders

SOLVED
Highlighted
Regular Advisor

TRIO 8800 - Meeting Reminders

Hello,

 

I'm having an issue with meeting reminders on the TRIO 8800.  Out of the box, the reminders should default to 5 minutes but they are only playing a tone 1 minute before the scheduled meeting starts.

 

I have pushed a config with all parameters of the meeting reminders defined and I'm still only getting a reminder 1 minute prior to the meeting.

I tried to test 2 minutes since 5 didnt work, still experiencing the same issue.

 

exchange.meeting.reminderEnabled="1" exchange.meeting.alert.toneVolume="10" exchange.meeting.reminderType="2" exchange.meeting.alert.followOfficeHours="0" exchange.meeting.reminderInterval="120"

 

UC Software Version 5.4.3.2389

 

Just to be clear, I should be seeing reminders before the meeting starts correct?  The interval defined is for prior to the meeting?

 

Thanks

Sean

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
Polycom Employee & Community Manager

Re: TRIO 8800 - Meeting Reminders

Hello Sean.Stanley66,

UC Software 5.4.4 has just been released and it has a 5 minute and a 1 minute reminder.

 

The five minute reminder disappears after 30 seconds if not dismissed. The one minute reminder disappears when the meeting ends or when the next meeting reminder pops up, whichever comes first.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: TRIO 8800 - Meeting Reminders

Hello Sean.Stanley66,

welcome back to the Polycom Community.

At present there is only the 1 minute reminder prior to a meeting.

 

Later software versions will change this but I am unable to talk about these without a NDA / Non disclosure agreement in place.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Regular Advisor

Re: TRIO 8800 - Meeting Reminders

Thanks Steffen,  glad I'm not losing my mind.

 

Hopefully we will see this changed soon, big request from our users.

 

 

Sean

Message 3 of 5
Polycom Employee & Community Manager

Re: TRIO 8800 - Meeting Reminders

Hello Sean.Stanley66,

UC Software 5.4.4 has just been released and it has a 5 minute and a 1 minute reminder.

 

The five minute reminder disappears after 30 seconds if not dismissed. The one minute reminder disappears when the meeting ends or when the next meeting reminder pops up, whichever comes first.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
Highlighted
Regular Advisor

Re: TRIO 8800 - Meeting Reminders

Thanks Steffen.

 

The updated software, 5.4.4, has provided the functionality we are looking for.

 

Sean

Message 5 of 5