We heard reports of users joining Skype meetings from a TRIO and for the first 20 minutes or so of the call, the TRIO would mute itself about a minute after being unmuted. 2 different TRIOs, 1 joined via 1 touch using TRIO calendar, one joined by Skype call back.
I noticed in the logs:
[SoMediaSessC]: Call (0x363c418) - State (SoMediaSessStateConnected) - Event (SoCoreAudioEvLclAppMuteCmnd) 0805100144|so |3|14719|SoCoreAudioC::muteChange: mute mismatch. Attempting to toggle the local mute status 0 when using system mute 0805100144|so |2|14719|SoCoreAudioC::indCtrl: Indicator control ignored due to Mute enabled. 0805100144|pps |3|14719|[PpsHybridC]: mediaSess2PpsCallMute NetCall(0x41427940) UsrCall(0x363c418) Mute(True)
Anyone run into this or have ideas? We havent touched our TRIO code or config, so I'm assuming this is connected with work we are doing on the Skype side.
126.96.36.19917 (Yes it's older but stable)
Any help is much appreciated.
Please get this into support.
Ticket opened and I will report back with the findings to hopefully help other users that may come across this issue.
Please ensure to always post the Poly Ticket reference so we can work with our support colleagues around the globe.
Same issue here. We have 4 Trio 8800's deployed, two of them are experiencing the same symptoms as described above, the other two are not. We use all of them as Zoom Rooms controllers with the new V-USB feature. All poly's are updated to the latest available software version 188.8.131.5221. Issue has been happening for the last 2-3 weeks and only on two of the four.
Polycom support reviewed the log entries I pasted in this forum and they RMA'd my TRIOs without many questions asked.
It sounds like there is an internal memo - support sees these certain log entries and they issue an RMA. Support said it is most likely hardware related.
we are investigating this at present. It only affects Trio 8800.
Once we figured out the root cause we can publish here.
Hello @RPAYLIAN ,
Welcome back to the Poly Community.
I suggest you contact Poly support.
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