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Tenant dial plan blind transfer issues

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Occasional Contributor

Tenant dial plan blind transfer issues

We are using primarily Polycom 5.4.5.6770 on VVX601 phones with Skype for Business Cloud PBX.  We have implemented a tenant dial plan in Skype for Business that seems to work fine for new calls and for conferencing, and consultative transfer works, however blind transfer does not.  Blind transfer only works with the full e.164 number.

 

This behavior is also true with 5.4.6.4588 and 5.5.2.8571.

 

When will this be suported?

 

Thanks

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: Tenant dial plan blind transfer issues

Hello tjcornish,

welcome to the Polycom Community.

I am not aware of any bugs so please go ahead and open a case.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4

Re: Tenant dial plan blind transfer issues

Please take a look at the following discussion:

https://techcommunity.microsoft.com/t5/Skype-Operations-Framework-Skype/Tenant-Dial-Plans-Preview-tr...

 

You can set the default transfer type in your config with: call.DefaultTransferType="Consultative"

 

Kind regards,

stephan

Message 3 of 4
Occasional Contributor

Re: Tenant dial plan blind transfer issues

I don't want the default to be consultative, as consultative does not present the option to transfer if the remote party doesn't answer.

 

I ran this down with Polycom tech support and the solution to the blind transfer issue was to add the line:

 

<ALL reg.1.applyServerDigitMapLocally="1"/>

 

to the phone config.

 

 

Message 4 of 4