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The PrimaryUri appears in the vvx 301 instead of the name of the Call queue

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Occasional Contributor

The PrimaryUri appears in the vvx 301 instead of the name of the Call queue

We have UC Software 5.7.0.11768 version for VVX 301.

 

We have agents that belong to call queues within the configuration of the Microsoft Cloud PBX. When a call comes to these agents in the Skype client on the PC, the name of the queue appears.


The problem is with the physical phone that instead of appears the name of the call queue that appears the numbers of PrimaryUry.

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Regular Visitor

Re: The PrimaryUri appears in the vvx 301 instead of the name of the Call queue

Hi Egoitz, we have this problem too with our VVX 411s - did you manange to fix this issue in the end?

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Polycom Employee & Community Manager

Re: The PrimaryUri appears in the vvx 301 instead of the name of the Call queue

Hello @JoeUser & @Egoitz.trapaga,

 

welcome to the Polycom Community.

 

Our Support organisation would need to look at this and address this if this is a Bug. Please ensure to open a ticket for this.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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