Plantronics + Polycom. Now together as Poly Logo

Transfer to VM is not available

Highlighted
Occasional Contributor

Transfer to VM is not available

Hi

We have deployed SFB using our Polycom VVX500 phones and most of the features are working without issue. There only a couple of problems that we need help with please:

- when you trying to transfer a call to a user's VM, the forward button only shows contact list and once you click on a contact name, the call is sent to the user's line. How do we forward calls to someone's VM directely?

 

- in the directory, there are 3 lists that are confusing: 1- contact directory, 2- lync 3- Contacts. Can you please clear out the differences if any.

Thanks

 

Message 1 of 2
1 REPLY 1
Occasional Contributor

Re: Transfer to VM is not available

3 months and no answer!!

Message 2 of 2