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- Trio 5.5.2 call fails on CUCM 10.5
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10-31-2017 10:06 PM
Hi
Been using the Polycom trios on CUCM fine, but recently upgraded the FW on the trio to 5.5.2 and now the call drops after answering, has anyone else experienced this issue?
thanks
Dave
Solved! Go to Solution.
11-01-2017 12:06 AM
Hello Dave,
welcome to the Polycom Community.
Is this with a hybrid registration or why are you posting this in the Skype for Business community?
The community's VoIP FAQ contains this post here:
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
and
Jul 11, 2014 Question: How can I capture the network traffic of the phone remotely?
Resolution: Please check => here <=
and
May 25, 2017 Question: Can I create a backup of my current configuration?
Resolution:Since UC Software 4.0.0 or later a backup can be created via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
Please provide us some data from a good call on 5.4.5 and a bad call from 5.5.2
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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