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Trio 8500 O365 Room device Calendar not working

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Trio 8500 O365 Room device Calendar not working

We have configured a Trio 8500 as room device in O365. it is not getting the calendar for the room device I am using the latest firmware  

UC Software Version 5.9.0.11421

I have already tried by adding the auto-discover pointing to outlook.office365.com/EWS/Exchange.asmx  (without https if we add https it keeps asking for sign out and sign to the account ) 

Added the Polycom devices in Azure as enterprise application 

https://techcommunity.microsoft.com/t5/Skype-for-Business-Blog/OAuth-2-0-and-third-party-application... 

 

725154024|pgui |4|00|Re-syncing calendar events
0725154024|pgui |4|00|Re-syncing calendar events
0725154024|pgui |4|00|CSoapTransaction::onFinished() called for old reply
0725154024|pgui |4|00|onNetworkError: error occurred 301
0725154024|pgui |4|00|onNetworkError: retrying the subscription in 120000
0725154104|nisvc|2|00|Request(-1)nisvc,(3)ServiceTimerMsgKey,(-1),(-1),(Expiry,TransactionId,Time,Type):(-1,-1,1564065664,0)IndicationLevel:(200)
0725154104|nisvc|2|00|TimerId:(WPADStateMachineModule,CbData,ModuleP,MMS,State),(0x4d7db00,0x4d2f538,120000,4)
0725154104|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x4d7db00):Ctx((654),(2),Ticks(0))
0725154104|nisvc|2|00|S/E(sSWPADRetry,),rO(3)
0725154104|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x4d7db00):Ctx((645),(1)kBaseEventInit,Ticks(0))
0725154104|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x4d7db00):Ctx((645),(1)kBaseEventInit,Ticks(0))
0725154104|nisvc|2|00|S/E(sSWPADMode,kBaseEventInit),rO(1552)
0725154104|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x4d7db00):Ctx((646),(1)kBaseEventInit,Ticks(0))
0725154104|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x4d7db00):Ctx((646),(1)kBaseEventInit,Ticks(0))
0725154104|nisvc|2|00|S/E(sSWPADConfigDiscovery,kBaseEventInit),rO(4)
0725154104|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x4d7db00):Ctx((645),(1)kBaseEventInit,Ticks(0))
0725154104|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x4d7db00):Ctx((645),(1)kBaseEventInit,Ticks(0))
0725154104|nisvc|2|00|S/E(sSWPADMode,kBaseEventInit),rO(1553)
0725154104|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x4d7db00):Ctx((647),(1)kBaseEventInit,Ticks(0))
0725154104|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x4d7db00):Ctx((647),(1)kBaseEventInit,Ticks(0))
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Trio 8500 O365 Room device Calendar not working

Hello @Jijos ,

 

The only workaround would be to disable OAuth 2.0

 

I suggest you get this into support as we plan a new build by the end of August but we cannot discuss unreleased software and features within the community.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: Trio 8500 O365 Room device Calendar not working

Hello @Jijos ,

 

welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any

new topics or follow up posts.

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

 

We do not support OAuth 2 as of yet.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Visitor

Re: Trio 8500 O365 Room device Calendar not working

Thanks SteffenBaierUK  for the warm welcome and support.

 

is there any workaround for the OAuth 2 O365 customers? we have only issues with the calendar/Meeting option we have ordered another 12 Trio 8800 devices loved to get that fixed.

 

Thanks,

Jijos

 

 

 

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Trio 8500 O365 Room device Calendar not working

Hello @Jijos ,

 

The only workaround would be to disable OAuth 2.0

 

I suggest you get this into support as we plan a new build by the end of August but we cannot discuss unreleased software and features within the community.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4