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- Re: Trio 8500 Skype : Compatibility with Microsoft Teams
Create an account on the HP Community to personalize your profile and ask a question
03-10-2020 03:15 AM
Hello !
I'm french, thanks for your indulgence with my english 🙂
In my company, we've got many Trio Visual + 8500 Skype, but we would like to know if it's possible to use these material with Teams (all the fonctionalities : Voice, video and the screen sharing)
the software version is : 5.9.1.11135.
Thanks a lot for yours many answers
Céline
Solved! Go to Solution.
Accepted Solutions
03-10-2020 03:27 AM
Hello @celine ,
Welcome to the Poly Community.
From our Skype for Business FAQ:
July 19. 2019 Question: Can a Poly Trio support Microsoft Teams or Zoom at the same time as Skype for Business or openSIP?
Resolution: If the Poly Trio is running the native Teams app you cannot use any other Line. Teams on the Trio 8500/8800 is mutually exclusive and does not allow pairing with a Visual+/VisualPro for Video. The device will be Audio only.
and
May 02, 2018 Question: What are my options for new devices regarding an existing Skype for Business infrastructure and a potential move to Microsoft Teams?
Resolution: Please check => here <=
The above ReakConnect for Teams is a service Poly offers until June 2020 for free. After this, it is a paid service. Please work with a Poly reseller to discuss options.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-10-2020 03:27 AM
Hello @celine ,
Welcome to the Poly Community.
From our Skype for Business FAQ:
July 19. 2019 Question: Can a Poly Trio support Microsoft Teams or Zoom at the same time as Skype for Business or openSIP?
Resolution: If the Poly Trio is running the native Teams app you cannot use any other Line. Teams on the Trio 8500/8800 is mutually exclusive and does not allow pairing with a Visual+/VisualPro for Video. The device will be Audio only.
and
May 02, 2018 Question: What are my options for new devices regarding an existing Skype for Business infrastructure and a potential move to Microsoft Teams?
Resolution: Please check => here <=
The above ReakConnect for Teams is a service Poly offers until June 2020 for free. After this, it is a paid service. Please work with a Poly reseller to discuss options.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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