We have recently installed a few new Polycom Trio 8800 with the Visual+ kit with UC release 22.214.171.12409
These are connected with a on prem SfB 2015 server.
Login and SfB voice & video calls are all going well, and also the calander integration and the one click to "join" button.
But we still have 2 anoying issue which are still not solved:
Cannot find any user in the contacts,
in the debugging i see the following:
0103092501|abs |1|00|[CAbsDirectory::getContacts] sending message to abs task 0103092501|abs |1|00|[CAbsDirectory::processFetchTaskMsg] recieved message of type 1 0103092501|abs |1|00|[CAbsDirectory::getContactsFromServer] invoking so webticket api for fetching contacts for XXXX search string 0103092501|cfg |5|00|Prm|Parameter feature.lync.abs.enabled requested type 2 (SInt) but is of type 7 (Bool) 0103092501|tickt|4|00|soWebTicketTicketGetWithclientCert: Failed, result 500 error "An error occurred when verifying security for the message." 0103092501|tickt|5|00|soWebTicketABSQueryUsingWebTicket: soWebTicketTicketGetWithclientCert Failed. Unable to get webTicket 0103092501|abs |4|00|[CAbsDirectory::getContactsFromServer] received empty response or error code = 6 0103092501|abs |1|00|[CAbsDirectory::processFetchTaskMsg] waiting for message 0103092504|pgui |4|00|UM service is 0 and play on phone service is 0
Have checked the NTP settings, and these are all ok, i see the right time on the screen.
Every 30-60 sec we see "renewing securiry association" on the display.
dont see anything in the logging about this...
Anybody an idea how to solve thee issues?
Hello Aniel G,
welcome to the Polycom Community.
0103092501|tickt|4|00|soWebTicketTicketGetWithclientCert: Failed, result 500 error "An error occurred when verifying security for the message."
The community's Skype FAQ contains this post here:
Jan 17, 2017 Question:How can I troubleshoot simple Skype for Bussines, LYNC or Office365 issues?
Resolution: Have a look => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services