Trio 8800 Contacts Icon

Occasional Contributor

Trio 8800 Contacts Icon


We use the Trio8800 as a generic SIP Phone

On previous software versions 5.4.5, 5.5.3, 5.5.4 etc I have imported an XML config file to remove the Contacts Screen Icon as we do not use contacts


<?xml version="1.0" standalone="yes"?>
<!-- Removal of Contacts Key from Homescreen -->
<config feature.contacts.enabled="0" />

I have just upgraded to 5.8.0 and the Contacts Icon is back again

Reloading the XML file does not remove

The Export_web.cfg file from the unit shows that the feature is still disabled



Anybody know if it can still be removed?


Thanks in Advance




Message 1 of 2
Polycom Employee & Community Manager

Re: Trio 8800 Contacts Icon

Hello @sherlockab ,

welcome back to the Polycom community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or  a meaningful answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.


For your new issue I believe I have a similar case in support but would need to verify this with some form of backup of your data etc.


As we cannot do this via the forum of a open community please get this into support. Please quote 1-11557991695 when opening the ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2