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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Since Line1 is required to be Skype (If using SfB), is there any way to default the "Dial a Number" to our Line2 which is our SIP PBX?

 

Users aren't going to understand that they have to click the extension first...

11 REPLIES 11
HP Recommended

Hello @dlevasseur,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

UC Software Version 5.5.4.2255

HP Recommended

Hello @dlevasseur,

The community's Skype for Business FAQ contains this post here:

 

Jan 25, 2016 Question:How many Lines can I register using Polycom phones with Lync Server / Skype for Business server ?

Resolution: UC Software 5.8.0 for VVX phones and UC Software 5.5.2 for Polycom Trio added the Hybrid registration feature. Details are in the Admin Guide or => here <= up to 3 different lines. The first one must be Skype for Business / Office 365


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks, that is helpful.  But can you tell me which config setting actually makes this change for me?  I like everything the way it is, I just want the dial a number to use Line2:

 

<ALL
		dialplan.1.digitmap.timeOut="8"
		dialplan.1.lyncDigitmap.timeOut="10"
		dialplan.2.digitmap="x.T"
		dialplan.2.digitmap.timeOut="4"
		reg.1.mergeServerDigitMapLocally="1"
		reg.limit="2"
		dialplan.digitmap.lineSwitching.enable="1"
	/>
HP Recommended

Hello @dlevasseur,

the FAQ should be clear enough and if anybody else wants to chip in they are welcome.

 

The community search and FAQ can be consulted in addition.

 

The next step after this would be to contact Polycom support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I don't think it clearly answers what I'm asking at all.  

 

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!--Description: Sends all dialed digits to Opensip on line 2 while allowing Skype meetings and URL dialing on line 1-->
<!--Example is for 2 Lines-->
<PHONE_CONFIG>
	<ALL
		dialplan.1.digitmap.timeOut="8"
		dialplan.1.lyncDigitmap.timeOut="10"
		dialplan.2.digitmap="x.T"
		dialplan.2.digitmap.timeOut="4"
		reg.1.mergeServerDigitMapLocally="1"
		reg.limit="2"
		dialplan.digitmap.lineSwitching.enable="1"
	/>
</PHONE_CONFIG>

 

The comment description says the config will send the dialed digits to line 2, but the config doesn't mention a line 2, only referencing 1.  The chunk of config available clearly changes the dialplan for each line and sets the registration limit to 2.  Obviously I already have it set to 3.  So that leaves two lines of config remaining:

reg.1.mergeServerDigitMapLocally="1" so is that line 1 or?

dialplan.digitmap.lineSwitching.enable="1" so this is also line 1?

HP Recommended

@dlevasseur

 

the FAQ post shows how to setup 2 lines as an example and only provides the relevant details on how to utilize the digitmap for line 2 and not line 1 as described.

 

If the example would contain Line 2 registration details I would have to provide all different scenarios i.e with / without proxy / tls etc

 

Replied via a mobile device

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

OK I got it working.  Here's a nice clean description of what the code does for people that wander past here in the future.

 

There is no way to "assign" the "Dial a number" button to a specific line.  Instead, the config above simply turns on LineSwitching which allows the phone to pick which line should dial the number you have entered.  With only Line2 having a dial plan, it is the only one that matches and therefore dials out that line by default.  All of this can be done via the web config.

 

Settings->SIP->Line Based Digitmap Switching (Enable)

Lines->Line1(SfB)->DigitMap "" (clear it out)

Lines->Line2->DigitMap "x.T"

 

With LineSwitching enabled you could send different dial strings out different lines.  You would just have to come up with matching dial strings.

 

Looks good and prevents the inevitable "why can't I dial a number using the 'Dial A Number'" calls I would get.

 

Thanks for the help Steffen!

HP Recommended

Sadly, when you add a Zoom line, it's going to have a digitmap assigned to it, which means the Dial A Number feature will break.  If you ever plan on using this feature, your users will have to not use this button.

 

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