Trio 8800 (FW 5.5.3) integrated with Lync 2013 5.0.8

Anonymous · ‎03-23-2018

I have a problem integrated Trio 8800 (5.5.3) with Lync 2013 (5.0.8), when trying to point to point call from Trio 8800 to Lync 2013 client, when destination client pick up a call, the communication ended (vice versa). But when trying to make a conference call, trio as a host or lync 2013 as host, communication running well, even when participants only 2 remain.

How to solve this case? thank

this the log that I get from Trio:

Local: a=candidate:1 1 UDP 2130706431 10.69.14.167 5358 typ host
Remote: a=candidate:1 1 UDP 2130706431 10.69.14.23 7452 typ host
Pair priority: 9151314442783293438, state : 3
component count = 2
0322130116|afe |1|179895|9: @ IceMedia::MoveIceChecksWithDifferentComponentSameFoundationToWaiting() # Component ID = 1, foundation = 11
0322130116|afe |2|179895|6: IceComponent::MoveAllFrozenChecksWithSameFoundationToWaiting
0322130116|afe |2|179895|6: CIceCheckList::MoveAllFrozenChecksWithSameFoundationToWaiting
0322130116|afe |2|179895|6: @ ESocket::UpdateTurnState() # Found wrong MESSAGE-INTEGRITY value
0322130116|afe |1|179895|7: Channel 44 rtp: CAfChannel::ProcessTurnMessage with message type 273
0322130116|afe |1|179895|9: Channel 44 rtp ice: Received STUN Binding Error Response on UDP
0322130116|afe |1|179895|7: Channel 44 rtp: CAfChannel::ProcessTurnMessage with message type 1
0322130116|afe |1|179895|9: Channel 44 rtp ice: Received STUN Binding Request(UDP): 964DA6939234A3C4C58432D7 from 10.69.14.23:7452 --> 10.69.14.167:5358
0322130116|afe |1|179895|9: Channel 44 : Sending ICE check response to 10.69.14.23:7452 from 10.69.14.167:5358
0322130116|afe |1|179895|9: Local candidate type: 0 Remote candidate type: 0
0322130116|afe |1|179895|9: Channel 44 rtp ice: Check found...
0322130116|afe |1|179895|9: Channel 44 : Incoming ICE check request from 10.69.14.23:7452-->10.69.14.167:5358
0322130116|afe |1|179895|9: @ IceMedia::PeriodicCheck()
0322130116|afe |3|179895|3: MediaStream: Perform one waiting ice check: -
Local: a=candidate:1 1 UDP 2130706431 10.69.14.167 5358 typ host
Remote: a=candidate:2 1 UDP 2130705919 11.69.41.54 23152 typ host
Pair priority: 9151312243760037887, state : 1

SteffenBaierUK · ‎03-23-2018

Hello @Andi Mardiansyah,

welcome to the Polycom Community.

The logs you provided are insufficient.

The community's Skype for Business FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question