Plantronics + Polycom. Now together as Poly Logo

[Trio 8800] Hosts file ?

Occasional Contributor

[Trio 8800] Hosts file ?



We're facing an issue where Lync contact search randomly fails on every Trio 8800.


As we want to find the root cause, is it possible to edit some "hosts" file on this device ?


The goal is to redirect every webservice request to one of the FE servers of the pool to check if the issue persists.

if no, issue is on the F5 load balancer configuration.

If yes, it's on the Lync pool or the Trio itself.




Fabien P.

Message 1 of 2
Polycom Employee & Community Manager

Re: [Trio 8800] Hosts file ?

Hello FabienP,

To my knowledge there is no such file on our Phones.


I suggest you work directly with the team you already working so we can troubleshoot this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2