cancel
Showing results for 
Search instead for 
Did you mean: 

Trio 8800 Not Syncing Contacts

Occasional Contributor

Trio 8800 Not Syncing Contacts

We have three new trios that cannot sync contacts from exchange. Pertinant errors are below along with the basic info the device. Please let me know how we can resolve this issue. Thanks

 

0911164834|pgui |4|00|CSoapTransaction error = Error downloading https://webmail.aristocratgaming.com/ews/exchange.asmx - server replied: Internal Server Error (401)
0911164834|pgui |4|00|'contacts' Service CSoapTransaction network error = Error downloading https://webmail.aristocratgaming.com/ews/exchange.asmx - server replied: Internal Server Error (401) while requesting URL 'https://webmail.aristocratgaming.com/ews/exchange.asmx'
0911164834|pgui |4|00|Contact operation failed and the type of operation is '6'

 

Phone Information Phone Model RealPresence Trio 8800 Part Number 3111-65290-001 Rev:A UC Software Version 5.4.5.9658 Updater Signature Release

Message 1 of 2
1 REPLY
Polycom Employee & Community Manager

Re: Trio 8800 Not Syncing Contacts

Hello Crbrown3,

welcome back to the Polycom Community.

A 401 error is not authorized. I suggest you contact our Partner Microsoft for this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2