Trio 8800 Provision to Login to Skype and Exchange

[SJ_Horrocks]

Hello All

2nd day of being a Polycom customer and fighting my Trio to login to on prem Lync 2013 Server

Software version: 5.5.3.3441

I have created a Lync user using enable- csmeetingroom and mail enabled but no good

Logs are attached:

Any thoughts?

Simon

[SteffenBaierUK]

Hello @SJ_Horrocks,

welcome to the Polycom Community.

Nothing attached

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[SJ_Horrocks]

Attach logs with Chrome

[SteffenBaierUK]

Hello @SJ_Horrocks,

we would need better logs as all I can see is:

0215142042|sip  |1|00|cert_verify_callback,tcp: error 10
0215142042|sip  |2|00|MakeTlsConnection: case 0x14090086: bFetchRootCert is TRUE
0215142042|sip  |4|00|MakeTlsConnection: SSL_connect error 1
0215142042|sip  |4|00|MakeTlsConnection: connection failed error -1
0215142042|sip  |2|00|MakeTlsConnection: Fetching server root certificate

The community's Skype for Business FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

I suggest:

Settings > Logging > Global Settings > Global Log Level Limit > Debug
Settings > Logging > Global Settings > Global Log Level Limit > Log to Standard Output > Enable
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > 10240
Settings > Logging > Module Log Level Limits > SIP > Debug
Settings > Logging > Module Log Level Limits > CURL > Debug

In addition what did you program on the unit other than credentials ?

Is your environment setup to provide a certificate via LDAP automatically?

Can we get a backup:

Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[SJ_Horrocks]

Hi Steffen 

I have attached the logs, phone backup and a screenshot of the Skype sign in request, if you need anythinf else please ask?

Simon

[SteffenBaierUK]

Hello @SJ_Horrocks,

You would never have to manually specify the server or port if your Skype for Business Server and Network is setup correctly:

		voIpProt.server.1.address="ccsldwlync2.ueccs.co.uk"
		voIpProt.server.1.port="5061"

Please remove this from your configuration or factory reset and start from Scratch.

All you need is to follow this:

Sep 30 2014 Question:Can I sign into Skype for Business using the Web Interface?

Resolution: Please check => here <=

If you manually need to add a certificate please follow this guide => here <= provided by my Polycom colleague

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services