Trio 8800 Skype and Team Problems

Occasional Contributor

Trio 8800 Skype and Team Problems


We have Trio 8800 with visual+

os 5.8.0


We are logged with Office365 account vi Web login, all is ok.

We can receive call from normal skypoe user. We cannot call to a normal skype user.

We can call user in the organisation with team but we cannot receive call from team user.


What's wrong ?





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Polycom Employee & Community Manager

Re: Trio 8800 Skype and Team Problems

Hello @Cybernet International ,


welcome to the Polycom Community.

As already explained by my colleague Jeff Schertz => here <= the Polycom Trio should be able to make and receive calls.


If this fails please work with Microsoft on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 2 of 2