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Trio 8800 Skype for Business Online Company Directory Search

Occasional Contributor

Trio 8800 Skype for Business Online Company Directory Search

My company recently bought a few Trio 8800s, everything is working including populating meetings from exchange online but searching the company directory fails. Every time I attempt a search I get the following:

 

 

 
0628120043|abs  |1|00|[CAbsDirectory::getContacts] sending message to abs task
0628120043|abs  |1|00|[CAbsDirectory::processFetchTaskMsg] recieved message of type 1
0628120043|abs  |1|00|[CAbsDirectory::getContactsFromServer] invoking so webticket api for fetching contacts for And search string
0628120043|cfg  |5|00|Prm|Parameter feature.lync.abs.enabled requested type 2 (SInt) but is of type 7 (Bool)
0628120044|tickt|4|00|[StdRet soWebTicketO365Info::soWebTicketFetchADFSToken()]:[7170]  pSecurityTokenSamlAssertion[<saml:Assertion MajorVersion="1" MinorVersion="1" AssertionID="_3e04a2c4-b778-4e7b-86a5-3f66b54305dc" Issuer="http://screenvisionmedia.com/adfs/services/trust/" IssueInstant="2017-06-28T16:00:45.038Z" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion"><saml:Conditions NotBefore="2017-06-28T16:00:45.022Z" NotOnOrAfter="2017-06-28T17:00:45.022Z"><saml:AudienceRestrictionCondition><saml:Audience>urn:federation:Micros
0628120044|tickt|4|00|[StdRet soWebTicketO365Info::soWebTicketFetchWsFedBearerToken()]:[6951]  pSecurityTokenSamlAssertion[<saml:Assertion MajorVersion="1" MinorVersion="1" AssertionID="SamlSecurityToken-ab803717-104b-4dc9-947e-108c4f1906f1" Issuer="https://dm21a08fes09.infra.lync.com:4443/63c46f46-a347-5983-9a22-ca6275894654" IssueInstant="2017-06-28T16:00:45.490Z" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion"><saml:Conditions NotBefore="2017-06-28T16:00:44.000Z" NotOnOrAfter="2017-06-28T23:45:40.489Z"><saml:AudienceRestr
0628120044|abs  |4|00|[CAbsDirectory::getContactsFromServer] received empty response or error code = 6
0628120044|abs  |1|00|[CAbsDirectory::processFetchTaskMsg] waiting for message

 

 

Any help is greatly appreciated. I should mention that my VVX phones all work as expected. I am running 5.4.5.9188 on my Trio 8800s.

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: Trio 8800 Skype for Business Online Company Directory Search

Hello aalston,

welcome to the Polycom Community.


You received a

 

0628120044|abs  |4|00|[CAbsDirectory::getContactsFromServer] received empty response or error code = 6

I suggest to open a support ticket to avoid trial and error troubleshooting.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Contributor

Re: Trio 8800 Skype for Business Online Company Directory Search

Thanks Steffen! I attempted to contact my reseller but no dice yet. MAC: 0004F2FCD277

Message 3 of 4
Polycom Employee & Community Manager

Re: Trio 8800 Skype for Business Online Company Directory Search

Hello aalston,

INGRAM MICRO is your reseller who sold the unit back in 15/06/2017.

 

They can open tickets for you with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4