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Trio 8800 - Unable to login MS Teams

Occasional Visitor

Trio 8800 - Unable to login MS Teams

we use Polycom Trio 8800 and 8500 in our conference rooms and we need to login with teams instead of Skype, i already change to Teams Profile and already logged in, But we are facing this Problem always directly after login (please see Attachment). what shoud be done here please?


Current software version :


any one can help here?


Many Thanks in Advance

Polycom Employee & Community Manager

Re: Trio 8800 - Unable to login MS Teams

Hello @karam.nuhaili ,


Welcome to the Poly Community.

This is a Microsoft related error and you would need to work with our Partner Microsoft to get this resolved.


Jan 3, 2020 Question: Is there a way to modify Intunes Policy Exclusion for Teams Android Devices to cater to older Android versions?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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