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Trio 8800 - Unable to sign into Skype for Business

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Advisor

Trio 8800 - Unable to sign into Skype for Business

we have polycom Trio 8800 version 5.7.1 new installed and was not able to sign in into microsoft 0365 SKype for business . below is the logs

 

1018092705|sip |*|00|Sip Register Usr:nbulan.contractor@adb.org Dsp:nbulan.contractor Auth:'Using Login Cred' Inx:0
1018092705|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
1018092706|ares |4|00|aresDnsLookup: select time-out 1 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 2 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 3 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 4 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 5 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 6 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 7 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 8 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 9 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 10 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 11 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 12 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 13 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 14 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 15 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 16 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 17 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 18 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 19 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 20 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 21 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 22 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 23 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 24 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 25 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 26 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 27 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 28 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 29 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 30 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 31 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 32 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 33 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 34 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 35 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 36 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 37 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 38 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 39 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 40 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 41 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 42 on A lookup for 'adb.org' after 0 sec
1018092706|ares |4|00|aresDnsLookup: select time-out 43 on A lookup for 'adb.org' after 0 sec
1018092706|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
1018092709|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
1018092716|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
1018092720|ares |4|00|aresDnsLookup: select time-out 1 on SRV lookup for '_sipinternaltls._tcp.adb.org' after 0 sec
1018092720|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'adb.org' found no records
1018092721|ares |4|00|aresDnsLookup: select time-out 1 on SRV lookup for '_sipinternal._tcp.adb.org' after 0 sec
1018092721|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'adb.org' found no records
1018092721|ares |4|00|aresDnsLookup: select time-out 1 on SRV lookup for '_sip._tcp.adb.org' after 0 sec
1018092721|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'adb.org' found no records
1018092722|ares |4|00|aresDnsLookup: select time-out 1 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 2 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 3 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 4 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 5 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 6 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 7 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 8 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 9 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 10 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 11 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 12 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 13 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 14 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 15 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 16 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 17 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 18 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 19 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 20 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 21 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 22 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 23 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 24 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 25 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 26 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 27 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 28 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 29 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 30 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 31 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|ares |4|00|aresDnsLookup: select time-out 32 on A lookup for 'sipinternal.adb.org' after 0 sec
1018092722|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.adb.org' found no records
1018092723|ares |4|00|aresDnsLookup: select time-out 1 on A lookup for 'sip.adb.org' after 0 sec
1018092723|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/private.key doesn't exist or is empty
1018092723|sip |4|00|CTrans::~CTrans still holding Login Cred. Released as valid
1018092723|cfg |4|00|RT|SIP is setting Login Credentials to valid
1018092734|AuthS|4|00|[StdRet COAuth2SmCtxt::OAuth2ParseAndSaveRequiredInfo(E_OAuth2ReqRspId)]:[1537] eReqRspID[1] m_RetVal[0] curlReturn[0] HttpRspCode[200] csStrippedResponse[{"ver":"1.0","account_type":"Federated","domain_name":"adb.org","federation_protocol":"WSTrust","federation_metadata_url":"https://federationad.adb.org/adfs/services/trust/mex","federation_active_auth_url":"https://federationad.adb.org/adfs/services/trust/2005/usernamemixed","cloud_instance_name":"microsoftonline.com","cloud_audience_urn":"urn:federation
1018092739|AuthS|4|00|m_RetVal[-1] eReqRspID[5]
1018092739|AuthS|4|00|[StdRet COAuth2SmCtxt::OAuth2ParseAndSaveRequiredInfo(E_OAuth2ReqRspId)]:[1537] eReqRspID[5] m_RetVal[-1] curlReturn[0] HttpRspCode[403] csStrippedResponse[[none BUTTON]</a></p>
</body>
</html>

]
1018092739|AuthS|4|00|[void COAuth2SmCtxt::printNIResponse(std::string)]:[1558] HttpResponse[[none BUTTON]</a></p>
</body>
</html>

]
1018092739|AuthS|4|00|pHD(-1)
https://webdir0f.online.lync.com/WebTicket/WebTicketService.svc
https://webdir0f.online.lync.com/CertProv/CertProvisioningService.svc/WebTicket_Proof_SHA1

https://webdir0f.online.lync.com/WebTicket/WebTicketService.svc/cert

 

https://login.windows.net/common/oauth2/authorize
https://webdir0f.online.lync.com/WebTicket/WebTicketService.svc/OAuth
https://webdir0f.online.lync.com/WebTicket/WebTicketService.svc
https://login.windows.net/common/oauth2/authorize
http://nexus.microsoftonline-
1018092739|AuthS|4|00|AuthSvc SOAuth2Error, BaseEventInit restart[0] SfbTokenFetchMethod[3]
1018092739|sip |4|00|TLS-DSK:soWebTicketCbFunc: SoWebTicketCb_ResponseError event triggered from the soWebTicket
1018092754|cfg |5|00|Prm|Parameter

 

Message 1 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Trio 8800 - Unable to sign into Skype for Business

Hello @jrrambla,

 

welcome back to the Polycom Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2