Hello, I have a Polycom Trio 8800 Visual+
Current software version: 184.108.40.20606
Problem: Cannot receive content sharing in Trio 8800.
I CAN establish a video call with a skype for business account with no problems but when I want to share content from skype computer to Trio it fails, I can sometimes see the menu changing for a second before it I get a connection fail. The content sharing works with other skype for business users in the call, the Trio is the only one not showing content.
I am using Skype for Business version that comes with latest Office 365 64bit version.
Im attaching log and phone backup file.
Any help is appreciated. Thanks.
Solved! Go to Solution.
Hello @AlanGPO ,
Welcome to the Poly Community.
Please do the following:
If this works please verify why the original changes have been made. Your Polycom reseller is your Tier 1 support who you can work with.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.