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Trio 8800 and Dell Optiplex 9020

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Advisor

Trio 8800 and Dell Optiplex 9020

Hello,

 

When we connect the trio device to a Dell Optiplex 9020, the computer can't boot normally, it stucks on boot with message "Initializing Intel(R) Boot Agent GE v1.5.50".

We've already tried to disable USB boot and leave only the local HD, but nothing is changed.

If we connect a CX5500 to the same computer, no issue during the boot.

 

Thanks.

Regards,

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Trio 8800 and Dell Optiplex 9020

Hello @Enrico,

welcome back to the Polycom Community.

Do you mean via the USB cable ?

 

The difference between the USB cable on the CX is that the Trio actually contains some executable files aka a part of the people and content software used for PC's and Mac's.

 

You could look at:

 

feature.usb.device.content="0"

The above should disable this but then you need to have the software installed on the PC.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Advisor

Re: Trio 8800 and Dell Optiplex 9020

Hello,

 

this parameter solves the issue.

Is it the expected behavior?

 

Thanks.

Message 3 of 4
Polycom Employee & Community Manager

Re: Trio 8800 and Dell Optiplex 9020

Hello @Enrico,

As already outlined the USB cable connection on the Trio acts like a USB drive which offers the PC connected either the Windows or the Mac version of people and content software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4