Plantronics + Polycom. Now together as Poly Logo

Trio 8800 audio quality issue

Occasional Visitor

Trio 8800 audio quality issue

Hi

 

We are using a couple of Trio's with Skype for Business/O365. Audio and video quility is excellent, when communication with users with a good connection, but when we try to talk to users located in countries with poor connection (no video!), audio quality is really bad and actually unuseable, but when we switch to using a SfB client on a computerinstead audio is great. 

I guess there might be some codec settings that should be change, in order for the Trio to detect the right settings. Can anyone help me in the right direction?


Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: Trio 8800 audio quality issue

Hello @Jens Skov,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition are you using this P2P or AVMCU and on the PC is the window minimized or maximized / full screen?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Visitor

Re: Trio 8800 audio quality issue

Hi Steffen

 

Thank you for your reply and sorry for the missing information. 

UC software version is: 5.5.3.3517

I generally update tu the newest version available weekly. 

 

It's on Office 365 and I'm not certain what model it uses. I assumed it was P2P, but I'm trying to find out now. 

 

It does not matter is the client on the pc is full screen. The sound is fin.  No content og video is enabled. 

 

Jens

 

Message 3 of 5
Polycom Employee & Community Manager

Re: Trio 8800 audio quality issue

Hello @Jens Skov,

that can have multiple reasons and you should check what Network / Media Statistics you get via:

 

  • Menu > Settings > Status > Diagnostics => Media Statistics

    and in addition 

  • Menu > Settings > Status > Diagnostics => Networked Devices > Statistics


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Occasional Visitor

Re: Trio 8800 audio quality issue

Was there any follow up to this thread? We have a similiar experience. Skype client on laptop can recover rom network jitter/packet loss and call stays connected. Trio 8800 audio cuts out and doesn't appear to recover when network has jitter/packet loss.

Message 5 of 5