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Trio 8800 calendar and meeting icons

Regular Visitor

Trio 8800 calendar and meeting icons

Hi, 

 

We have a Polycom RealPresence Trio 8800 in use within our organisation.

 

However, it seems the calendar and meetings icons have both somehow been removed from the home screen menu. One user has also said that the phone itself is not registering on the system when it has been added to a call.

 

Current software - 5.7.1.4145

Serial number - 0004F2FF541D

 

Spoken to Polycom support over the phone and tried email messages to no avail.

 

Hopefully someone can help here.

 

Thanks.

 

Liam

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Trio 8800 calendar and meeting icons

Hello @LBailey18,

 

welcome to the Polycom Community.

 

For both of your tickets 1-10332495720 and 1-10345445371 detailed instructions on how you can move forward have been provided:

 

Dear customer,

According to our records, your product is out of warranty, and has no active support contract in place.

The following support options are available to you:

a) A comprehensive database of technical information and frequently asked questions can be found at:
http://knowledgebase.polycom.com

b) You may wish to discuss your support options with your Polycom supplier

c) Polycom's Pay-Per-Incident (PPI) service allows for a one-off support incident to be handled for out of warranty products. Full details of this (including our per-incident pricing) are available at:
https://support.polycom.com/content/support/service-policies/pay-per-incident.html
In order to take advantage of this service, please call the Polycom hotline on the below number:
+44 1753 723 020 (English)
+33 1 41 32 18 20 (French)
+49 811 999 4222 (German)


Please note that a credit card number will be requested at the time of service, and that additional charges will be payable if a replacement part and/or an on site service visit is required.

 

Support for Polycom’s VoIP Products, SoundStation IP and SoundPoint IP, is only extended to Certified VoIP Partners. If you are not a Certified VoIP Partner, please contact your reseller for assistance. In warranty support may be via web only


Best Regards,
Polycom Global Services



Just like your own organisation most likely charges customers for the services they offer, we from  Polycom PGS Support does the same.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

I suggest you post a backup of your configuration so other community members can try and assist you.

 

Your Reseller Nycomm Ltd can be contacted to receive support via Polycom.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




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Please be aware:For questions about the type of support to expect please check here

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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 2 of 4
Highlighted
Frequent Advisor

Re: Trio 8800 calendar and meeting icons

Not sure what you mean by "phone is not registering on the system".  Is the phone working for regular calls?

If you hit the menu button in the upper left, does it list Meetings in the list?  

Under Settings - Status - Calendar, does it show you as connected (presents a Disconnect option)?

Message 3 of 4
Regular Visitor

Re: Trio 8800 calendar and meeting icons

When menu button pressed, no meetings in list.

 

When viewing settings - status, there is no option for calendar.

Message 4 of 4