Trio 8800 cannot join to a SFB Meeting

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Trio 8800 cannot join to a SFB Meeting

Hello 
We have a Trio 8800 Current software version: 5.5.2.11217 with SFB online accounts. 

We have users with an on prem exchange accounts with SFB online booking a meeting between two Trios which are Exchange online and SFB online. 

We cannot join Skype for Business meetings from the "Join" button, but the Trio at our at out satalite office can.

Below is the Trio 8800 application logs from wen we try to join the meeting.

I'm hoping you can help me interperate them.

I'm particlually curious about this one

 

1123094505|sip |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found. AVMCU(0x0) m_hUI(0x0) AppShare(0x0) m_hUI(0x0)

1123094214|pgui |4|00|[CEwsContactsSyncService::processItemsResponse]Error occured for contacts info request .Response code = 152
1123094504|app1 |5|00|[cccpScheduledMeetingJoin] Input Link(sip:alan.norden@apvma.gov.au;gruu;opaque=app:conf:focus:id:H7NRHCJS?conversation-id=nNL8A67B5S;) Output Url(sip:alan.norden@apvma.gov.au;gruu;opaque=app:conf:focus:id:H7NRHCJS?conversation-id=nNL8A67B5S;) isCallLogRejoin(0) Subject Exist(1)
1123094505|sip |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found. AVMCU(0x0) m_hUI(0x0) AppShare(0x0) m_hUI(0x0)
1123094505|sip |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found. AVMCU(0x0) m_hUI(0x0) AppShare(0x0) m_hUI(0x0)
1123094506|sip |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found. AVMCU(0x0) m_hUI(0x0) AppShare(0x0) m_hUI(0x0)
1123094506|ice |5|00|soIceChannelDataSendToStack: sendto() call failed. channel 5 len 28 result -1 err=0
1123094506|sip |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found. AVMCU(0x0) m_hUI(0x0) AppShare(0x0) m_hUI(0x0)
1123094506|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094506|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094506|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094506|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094507|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094507|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
1123094507|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
1123094507|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
1123094507|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
1123094507|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094509|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094509|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094509|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094509|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094509|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094512|so |*|00|Incoming RTCP LSR unsuitable (no matches) for VQMon RTD coverage, calls=1 LSR=2952202158 IP=10.48.32.98.
1123094512|so |*|00|Message for non-matching RTCP LSR shall be logged only for first and hundredth calls with this problem.
1123094512|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094512|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094512|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094512|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094512|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094512|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094512|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094512|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094512|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094512|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094512|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094512|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094512|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094512|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094512|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094531|app1 |5|00|[cccpScheduledMeetingJoin] Input Link(sip:alan.norden@apvma.gov.au%3Bgruu%3Bopaque%3Dapp:conf:focus:id:H7NRHCJS?conversation-id%3DnNL8A67B5S%3Bsubject%3DNORDEN, Alan discussion [SEC%3DUNCLASSIFIED]) Output Url(sip:alan.norden@apvma.gov.au%3Bgruu%3Bopaque%3Dapp:conf:focus:id:H7NRHCJS?conversation-id%3DnNL8A67B5S%3Bsubject%3DNORDEN, Alan discussion [SEC%3DUNCLASSIFIED]) isCallLogRejoin(0) Subject Exist(0)
1123094531|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094533|sip |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found. AVMCU(0x0) m_hUI(0x0) AppShare(0x0) m_hUI(0x0)
1123094533|sip |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found. AVMCU(0x0) m_hUI(0x0) AppShare(0x0) m_hUI(0x0)
1123094533|sip |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found. AVMCU(0x0) m_hUI(0x0) AppShare(0x0) m_hUI(0x0)
1123094533|sip |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found. AVMCU(0x0) m_hUI(0x0) AppShare(0x0) m_hUI(0x0)
1123094533|so |5|00|SoCoreAudioC::updateTxMediaProperties: Error - Profile for TX codec (9) (37) (0) not found
1123094533|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094533|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094533|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094533|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094533|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094533|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094533|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
1123094533|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
1123094533|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
1123094533|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
1123094536|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094536|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094536|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094536|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094536|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094536|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094538|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094538|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094538|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094538|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094538|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094538|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094539|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094539|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094539|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094539|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094539|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094539|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094539|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094539|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094539|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094601|app1 |5|00|[cccpScheduledMeetingJoin] Input Link(sip:alan.norden@apvma.gov.au;gruu;opaque=app:conf:focus:id:H7NRHCJS?conversation-id=nNL8A67B5S;) Output Url(sip:alan.norden@apvma.gov.au;gruu;opaque=app:conf:focus:id:H7NRHCJS?conversation-id=nNL8A67B5S;) isCallLogRejoin(0) Subject Exist(1)
1123094601|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094602|sip |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found. AVMCU(0x0) m_hUI(0x0) AppShare(0x0) m_hUI(0x0)
1123094602|sip |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found. AVMCU(0x0) m_hUI(0x0) AppShare(0x0) m_hUI(0x0)
1123094602|sip |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found. AVMCU(0x0) m_hUI(0x0) AppShare(0x0) m_hUI(0x0)
1123094602|sip |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found. AVMCU(0x0) m_hUI(0x0) AppShare(0x0) m_hUI(0x0)
1123094603|so |5|00|SoCoreAudioC::updateTxMediaProperties: Error - Profile for TX codec (9) (37) (0) not found
1123094603|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094604|sip |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found. AVMCU(0x0) m_hUI(0x0) AppShare(0x0) m_hUI(0x0)
1123094604|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094604|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094604|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094604|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094604|clist|4|00|dbIO::processResult:no response
1123094604|mcu |4|00|SoMediaSessC::updateDominantSpeaker C3P_VIEW_APP_ROSTER getData failed
1123094604|mcu |4|00|SoMediaSessC::selectConfDisplayStreams C3P_VIEW_APP_ROSTER getData failed
1123094604|app1 |4|00|[AppUiC::updateCCCPCallView] getData APP_CONF failed for pCall(0x3f35378) userCall(0x3a2ca68)
1123094604|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094604|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
1123094604|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
1123094604|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
1123094604|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
1123094607|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094607|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094607|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094607|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094607|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094607|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094609|so |4|00|SoMediaSessC::selectIceMediaPortsUsed 0x0x3a2ca68 Port 31749 not allocated for stream 0
1123094609|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094609|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094609|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094609|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094609|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094609|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094609|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094609|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094609|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094609|so |4|00|SoMediaSessC::selectIceMediaPortsUsed 0x0x3a2ca68 Port 31749 not allocated for stream 0
1123094609|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094609|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094609|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094609|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094609|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094609|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094615|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094615|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094626|pgui |4|00|'vvm' Subscription save success
1123094704|clist|4|00|dbIO::processResult:no response
1123094715|pgui |4|00|[CEwsContactsSyncService::processItemsResponse]Error occured for contacts info request .Response code = 152
1123094731|app1 |5|00|[cccpScheduledMeetingJoin] Input Link(sip:alan.norden@apvma.gov.au;gruu;opaque=app:conf:focus:id:H7NRHCJS?conversation-id=nNL8A67B5S;) Output Url(sip:alan.norden@apvma.gov.au;gruu;opaque=app:conf:focus:id:H7NRHCJS?conversation-id=nNL8A67B5S;) isCallLogRejoin(0) Subject Exist(1)
1123094732|sip |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found. AVMCU(0x0) m_hUI(0x0) AppShare(0x0) m_hUI(0x0)
1123094732|sip |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found. AVMCU(0x0) m_hUI(0x0) AppShare(0x0) m_hUI(0x0)
1123094733|sip |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found. AVMCU(0x0) m_hUI(0x0) AppShare(0x0) m_hUI(0x0)
1123094733|sip |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found. AVMCU(0x0) m_hUI(0x0) AppShare(0x0) m_hUI(0x0)
1123094734|sip |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found. AVMCU(0x0) m_hUI(0x0) AppShare(0x0) m_hUI(0x0)
1123094734|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094734|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094734|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094734|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094734|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094734|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094734|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
1123094734|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
1123094734|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
1123094734|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
1123094737|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094737|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094737|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094737|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094737|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094739|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094739|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094739|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094739|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094739|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094739|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094739|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094739|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094739|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094740|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094740|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094740|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094740|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000
1123094740|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094740|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094745|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094745|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094745|so |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1123094745|app1 |4|00|AppHybridC::procLclMsg conference call, increasing watchdogTimeOut to 20000

 

Message 1 of 2
1 REPLY
Polycom Employee & Community Manager

Re: Trio 8800 cannot join to a SFB Meeting

Hello @GlennAndrews,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

 

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition other details allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

First of all you need to update the software you are using as Microsoft unfortunately deploys a very old build.

 

Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?

Resolution:For LYNC please download, unpack and import the attached LyncProvisionDeviceParams. For Skype for Business Online / O365 please set the EnableDeviceUpdate to false as explained => here <=

 

We then would need to see some logs:

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2