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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

We are using Trio 8800 Visual+

OS 5.8.0

Videoconference calls is ok with skype.

But we try to use PPCIP to share content with remote user.

When we ask trio to show content, the remote user continue to see camera not content.

 

what's wrong in usage ?

 

regards

 

Armand

5 REPLIES 5
HP Recommended

Hi @Cybernet International,

 

the Trio does only support local content sharing. No content within an active SfB-call!

HP Recommended

ok

HP Recommended

Hello @Cybernet International ,

 

welcome to the Polycom Community.


just to clarify. The People & Content app is only capable to share content in the room.

 

Using a Skype for Business client you can share to the Room or into a meeting aka Content shared from a laptop can be shared into the Trio paired with a Visual+/VisualPro just like any other PC or mobile device.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

The problem we cannot use anymore Skype for Business, Microsoft force migration to TEAM without possibility to change it back as today. And as you know Team is only audio...

very sad.

 

HP Recommended

Why you can´t use SfB anymore? You can set O365 to "Island mode" in admin center, so Teams and SfB coexist. Or you switch back to SfB only.

Problem is, that MSFT urges a Windows 10 device for Teams-Videoconferncing and as you know, the Trio is Android based.

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