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Trio 8800 dropping SfB conference calls

Occasional Contributor

Trio 8800 dropping SfB conference calls

Hello,

 

We have Trio 8800 that is having issues with SfB conference calls. When a conference call is scheduled (the phone has a seperate account), the pesentor on a MacOS 12 Sierra joins in and presents his screen. Randomly, calls drop. Testing network connectivity doesn't show any errors or packet loss, latency is normal. Device temperature is normal. After the conference call drops, users are unable to join back in.

 

Here's what I am seeing in the error logs about the same time as the last call drop:

 

 
0428111018|copy |4|00|Configuration of URL failed
0428111020|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 1024 -1
0428111020|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 2048 -2
0428111020|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 3072 -3
0428111020|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 4096 -4
0428111020|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 5120 -5
0428111020|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 6144 -6
0428111020|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 7168 -7
0428111020|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 8192 -8
0428111020|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 9216 -9
0428111020|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 10240 -10
0428111020|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 11264 -11
0428111020|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 12288 -12
0428111020|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 744 totals 13032 -13
0428111020|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 14056 -14
0428111020|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 669 totals 14725 -15
0428111020|mr |4|00|MrProvUploadFileHandler::HandlePut: Error tranferring file res 0 8
0428111020|copy |4|00|Configuration of URL failed
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 1024 -1
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 2048 -2
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 848 totals 2896 -3
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 3920 -4
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 424 totals 4344 -5
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 5368 -6
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 424 totals 5792 -7
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 6816 -8
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 424 totals 7240 -9
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 8264 -10
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 424 totals 8688 -11
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 9712 -12
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 424 totals 10136 -13
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 11160 -14
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 424 totals 11584 -15
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 12608 -16
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 424 totals 13032 -17
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 14056 -18
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 669 totals 14725 -19
0428111022|mr |4|00|MrProvUploadFileHandler::HandlePut: Error tranferring file res 0 8
0428111039|copy |4|00|Configuration of URL failed
0428111043|copy |4|00|Configuration of URL failed
0428111110|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/ntlm.dom doesn't exist or is empty
0428111110|sip |5|00|m_nTLSDSKState = TLSDSK_INIT : pNtlmDomain or m_csAuthDomain is NULL
0428111110|cfg |4|00|RT|SIP is setting Login Credentials to valid
0428111110|sip |4|00|CUser::OnRegistered SA eXpiry Time=50321
0428111110|btoe |4|00|PC port status is Down. Can not start BToE manager
0428111110|sip |4|00|CCallBase::OnEvResponse NTLM Auth Info Header event
0428111110|sip |4|00|CCallBase::OnEvResponse NTLM Auth Info Header event
0428111110|sip |4|00|CCallBase::OnEvResponse NTLM Auth Info Header event
0428111111|utilm|4|00|Failed to Convert MicroSoft Dial plan: ^0([123459]\d{8})(\D+\d+)?$@+33$1@0
0428111111|utilm|4|00|Failed to Convert MicroSoft Dial plan: ^(00)?(1[2-9]\d\d[2-9]\d{6}
0428111111|utilm|4|00|Failed to Convert MicroSoft Dial plan: ^[2-9]\d{6,14})(\D+\d+)?$@+$2@0
0428111111|utilm|4|00|Failed to Convert all the MicroSoft(Lync) Dial plans
0428111125|copy |4|00|Configuration of URL failed
0428111127|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 1024 -1
0428111127|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 2048 -2
0428111127|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 3072 -3
0428111127|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 4096 -4
0428111127|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 5120 -5
0428111127|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 6144 -6
0428111127|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 7168 -7
0428111127|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 8192 -8
0428111127|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 9216 -9
0428111127|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 10240 -10
0428111127|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 11264 -11
0428111127|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 12288 -12
0428111127|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 744 totals 13032 -13
0428111127|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 14056 -14
0428111127|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 859 totals 14915 -15
0428111127|mr |4|00|MrProvUploadFileHandler::HandlePut: Error tranferring file res 0 8
0428111127|copy |4|00|Configuration of URL failed
0428111129|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 1024 -1
0428111129|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 424 totals 1448 -2
0428111129|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 2472 -3
0428111129|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 3496 -4
0428111129|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 4520 -5
0428111129|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 5544 -6
0428111129|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 6568 -7
0428111129|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 7592 -8
0428111129|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 8616 -9
0428111129|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 9640 -10
0428111129|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 10664 -11
0428111129|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 11688 -12
0428111129|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 12712 -13
0428111129|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 13736 -14
0428111129|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 1024 totals 14760 -15
0428111129|mr |4|00|MrProvUploadFileHandler::HandlePut: Error writing -1 read 155 totals 14915 -16
0428111129|mr |4|00|MrProvUploadFileHandler::HandlePut: Error tranferring file res 0 8
0428111129|copy |4|00|Configuration of URL failed

 

 

The "Configuration of URL failed" or "FileUploadHandler" errors recur constantly. 

 

UC Software Version 5.4.2.5400 Updater Version 5.4.2.5400

 

The SIP provider is Arkadin. 

 

 

Anyone has any ideas?

Message 1 of 2
1 REPLY 1
Polycom Employee & Community Manager

Re: Trio 8800 dropping SfB conference calls

Hello VGramatski,

welcome to the Polycom Community.

I suggest to use a currently supported software like 5.4.5.9111 and re-test this.

 

Your software is to old and outdated.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




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